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FAQs about the Best Friends National Conference



I'm registered. Now what?


Will the content be available on demand after the conference?

Yes, conference content will be available on demand after the conference, until July 30. To access the content on demand, use the same link and login information you used to log in to the live conference, and all of the content will be available on the platform. Be sure to join us live on June 23-24. You will be able to network with attendees, speakers and exhibitors on those two days only. Plus, we'll have live Q&A sessions after presentations and other opportunities to engage that will only occur June 23-24.

Can I record sessions?

No, you may not record any of the sessions. However, sessions will be available on demand after the conference, until July 30.

What if I want to attend two sessions happening at the same time?

Choose the one in which you would most like to engage with the speaker's Q&A afterward and attend that session live. You can watch the other session on demand until July 30. Please note that you will not be able to engage with the speaker's Q&A when you view sessions after the conference. If you plan to attend sessions with colleagues, we recommend forming a plan on which sessions you would like to attend live as a group.

When will exhibitors be available for live chats?

Exhibitors will be available for live chats on June 23 from 10 a.m. to noon MT and on June 24 from 12:30 to 2:30 p.m. MT, but you can schedule meetings with them outside of those hours. Simply check their calendar availability within the platform.

Will there be networking opportunities?

Yes! We know that networking at this annual event is important to everyone who attends. Although we can't be together in person this year, we are prioritizing networking opportunities in our planning. The conference platform gives attendees the opportunity to connect with speakers, exhibitors and other attendees via scheduled one-on-one video chats. You can also take part in group discussions throughout the conference, engage in the chat box during sessions or attend any group networking opportunities on the schedule.

Who do I contact if I have further questions?

If you have any questions not answered here, please email If you have questions on June 23-24 about operating within the conference platform, please visit the help-desk section of the platform to chat with a member of the events team.

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Do you need volunteer support?

Currently, we are not recruiting volunteers for the conference. We hope you'll use this year to attend the conference and absorb the great content and programming we're offering. If you'd like to be alerted if any one-off opportunities to volunteer become available, please email

Can I share my login with other members of my team?

Please register everyone who would like to attend the conference. By doing so, individuals can attend the sessions of their choice, participate in live Q&A after most sessions, partake of networking opportunities and build their attendee profile to reflect their skills, interests and availability for one-on-one meetings.

How do I register a group of people?

You can register up to 10 people at one time for the conference, and you can add up to 10 registrations total, even after you've completed your initial registration. Check out this guide to registering a group, and email with any questions.

What accommodations are available for people with disabilities?

Please disclose any disabilities that may affect your conference participation on your registration form so that we can connect with you directly to accommodate your needs.

Are scholarships available?

While we cannot guarantee scholarship availability, we sometimes have generous attendees and sponsors who donate to our scholarship fund. As funds become available, we are happy to award them to those working hard in their communities to Save Them All. Please email to inquire about scholarships. Please note: Scholarship funds are never guaranteed and are typically limited.

What continuing education credits (CEs) are available for attendees?

There are many opportunities available to earn CEs by attending the Best Friends National Conference. See a full list of available credits and certificates.

How is my information shared with other attendees, exhibitors or sponsors?

Per our conference attendee terms and conditions (and our overall standards), Best Friends will not intentionally sell, share or distribute your personal information to third parties, except as required by law or where you give direct permission.

For the conference platform, we will transfer your basic registration data (name, organization, etc.) to the third-party website hosting the event so that you can log in to their site. We will not share your billing or demographics information. Within the platform, you have the option to build your profile to contain more details about yourself, which may enhance your networking opportunities and session suggestions.

If I've registered but I'm not able to attend the conference, can I transfer my registration to someone else?

Yes, you can. To transfer your registration to someone else, go to the event summary page. Click "Already registered?" When prompted, input your email address and confirmation number to log in. Then click "Transfer Registration." You will input the first name, last name and email address of the person you are transferring your registration to. That person can then go to the same event summary page, click "Already registered?" and input their email address and your confirmation number, and then click "Modify Registration." This will allow the new registrant to update all the details to reflect their information.

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Will the conference return to a live format for 2022?

If mandated pandemic-related restrictions are fully lifted, we will tentatively plan for 2022's Best Friends National Conference to be a live, in-person event. Until then, we look forward to having you join us at this year's first-ever all-virtual conference.

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I'm registered. Now what?

What technology do I need to be able to participate?

We recommend using a computer with access to high-speed internet. You will not need a webcam or microphone unless you choose to participate in optional group networking opportunities or schedule one-on-one meetings with speakers, exhibitors and other attendees.

The platform is web-based and will be accessible on a tablet or mobile device. However, we recommend using a computer to view all the available content, type questions in the chat box during sessions and fully engage with all that the platform offers. We will share more details on tech-specific items closer to the conference.

When can I access the conference?

Attendees who register by June 15 will receive access to the platform on June 16. Attendees who register after June 15 (June 16 through the close of registration on June 21 at noon MT) will receive access to the platform the afternoon of June 21. Sessions and programming will not be live until the times posted on the schedule. Until then, we encourage you to follow our Best Friends Lifesaving Resources Hub page on Facebook for conference details and updates, as well as other lifesaving resources.

How do I change my public information after I've registered?

Click on the link in your confirmation email to modify your registration information. Click "Already registered?" When prompted, input your email address and confirmation number to log in. Then, click "Modify Registration." Once you have access to the conference platform, you can also adjust your information that is viewable to other attendees.

What do I do if I witness any strange or unacceptable behavior on the platform?

Per our attendee code of conduct, we prohibit harassment or discrimination against participants during all talks and chats, as well as in conference-related posts on social media. If you notice this type of behavior among attendees, speakers, sponsors, exhibitors or anyone else connected with the conference or you see any conduct that appears to be spam, please report it via email to Screenshots of the behavior in question would be helpful, too.

Who do I contact if I have further questions?

If you have any questions not answered here, please email If you have questions on June 23-24 about operating within the conference platform, please visit the help-desk section of the platform to chat with a member of the events team.

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