Michelle Dosson is the Bureau Manager for the Norfolk Animal Care and Adoption Center in Virginia, where she leads efforts to engage community members and stakeholders in the implementation of lifesaving programs that support both pets and their people. Formerly, Michelle was the National Shelter Outreach Manager for Best Friends Animal Society, providing leadership and training for shelter partners across the country. Born and raised in Cape Town, South Africa, she nurtured a passion for helping animals and humans while volunteering with shelters and wildlife services. After moving to the U.S., Michelle joined the City of Richmond Animal Care and Control in Virginia as a caregiver, veterinary technician and adoptions counselor. In 2008, she began a field services career as an animal protection officer for the city of Austin, Texas, two years prior to the city passing its no-kill implementation plan, giving her unique insight into the process behind creating compassionate lifesaving communities.