Visitor accessibility and service animals

Welcoming all visitors from around the world, Best Friends Animal Society is committed to making our facilities accessible to everyone. People with disabilities who have questions or would like to request information on accessible accommodations are encouraged to call 435-644-2001, ext. 4537 as far in advance of their visit as possible.

Best Friends Welcome Center

  • There are two handicap parking spaces available in front of the building.
  • The main parking lot requires visitors to climb several stairs to get to the main entrance.
  • The lobby, Sanctuary Store and patio are all wheelchair accessible.
  • Three public restrooms are available at the welcome center, all on ground level.

Tours

  • Grand Sanctuary tour – Because tour vans are not wheelchair accessible, we recommend visitors with large walkers, wheelchairs or mobility scooters do a “will follow tour,” which means they follow our tour van in their own vehicle. The tour stops at one dog building and one cat building. Most tour buildings have accessible entryways, but visitors must cross sand and gravel parking lots to get to some building entrances.
  • Dogtown tour – The admissions building entryway has stairs with no ramp. Visitors in wheelchairs will have to use the back entrance, which requires crossing the sand and gravel parking area.
  • Cat World tour – Cat World headquarters is accessible. Because Quincy house has stairs  and no ramp, wheelchairs must pass through the sand to get to the entrance.  The CalMar building is accessible via a ramp.
  • Old Dogtown Behind the Scenes tour – This is a walking tour on sand and gravel roads. Navigating this tour by wheelchair, though possible, is difficult.
  • Guided hikes are not wheelchair accessible.
  • Wild Friends tour – Walking tour on uneven, dirt terrain
  • Parrot Garden tour – Stairs from parking lot
  • Bunny House Tour (accessible)
  • Angels Rest – Walking tour on dirt and flagstones
  • Horse Haven and Piggy Paradise – Walking tour on uneven, dirt terrain
  • Natural horsemanship demonstration – Outside on bleachers

Lodging

  • Cottage #2 is ADA compliant with a ramp for access. All other cottages have stairs. All cabins are ground level.

Service animals

Consistent with the Americans with Disabilities Act, a service animal is a dog or miniature horse individually trained to do work or perform tasks for the benefit of an individual with a disability (physical, psychiatric, intellectual or other). Service animals are allowed in public areas, such as Angel Village, hiking trails and the welcome center. Service animals are not allowed in the animal areas.

Therapy, comfort or emotional support animals

These are animals providing therapeutic benefit to their owners (without specific task-oriented training) through emotional support, safety, comfort or companionship to alleviate symptoms associated with mental or emotional ailments. They are allowed in public areas, such as Angel Village, hiking trails and the welcome center, with the exception of indoor dining areas. They are not allowed in workshops or animal areas

Personal animals

Personal pets are allowed in public areas, such as Angel Village, hiking trails and the welcome center, with the exception of indoor dining areas. Personal pets are not allowed in workshops or animal areas