2019 Best Friends National Conference Presentations and Handouts

Wednesday, July 24

Pre-conference Workshops

Partners in the Work: Engaging Volunteers to Help Achieve Your Mission (Chris Boortz, Kimberly Elman, Pat Guerrero) handout
Mission Possible: Taking Volunteer Engagement to the Next Level (Pat Guerrero)
Sustain and Maintain: Creating a Structure for Maximum Volunteer Impact (Kimberly Elman)
High-Five: Setting Staff and Volunteers Up for Success (Chris Boortz)

Calling All ACOs: Be Outstanding in Your Field (Richard Angelo, Michelle Dosson, Scott Giacoppo, Ed Jamison, Andrea Peterson, Timothy Poorman, Dr. Karen Hill Sheppard)
Local Laws: Reading and Interpreting Laws to Accomplish Your Goals
Problem Solved: Addressing Animal Control Issues in Your Community
Pets for Life: Partnering with Animal Control to Create a Better Experience for Pets and the People Who Love Them
About Face: Transforming the Role of Animal Control Officers
Talk to Me: Communicating with Your Animal Control Team
Lifesaving Field Services: Community Engagement–Based Animal Control (Michelle Dosson)

Developing a Reliable Stream of Revenue Through Individual Giving
(Barb Camick, Megan Conn, Kelly Cramer, Sharon Krinsky Davis, Carly Dy-Buncio, Andrea Grane, Amy Starnes, Patricia Tolbert) handout 1, handout 2, handout 3
Program Building, Annual Planning and Direct Mail
Digital Dynamism: Email, Website and Social Media
Integrating Major, Planned and Foundation Gifts into Your Annual Plan: It’s All About the Relationship
Completing and Continually Adapting Your Fundraising Plan

Cat Lovers Unite: Get with the (Community Cat) Program
(Danielle Bays, Liz, Finch, Scott Giacoppo, Destiny Haney, Bethany Heins, Bryan Kortis, Kirstie James, Karen Little, Peter Wolf)
The Life-Changing World of Community Cat Programs (Liz Finch)
Legal and Policy Considerations for Community Cat Programs
Save More Cats' Lives: Starting Your Own Return-to-Field Program
Cat Cooperative: Successfully Resolving Conflicts Over Community Cats
Feline Friends: Recruiting and Using Community Cat Program Volunteers (Kirstie James)
Community Cat Programs: Managing and Capitalizing on the Change They Create (Destiny Haney, Bethany Heins)

Dogs Playing for Life: Play Groups at Dallas Animal Services (Marian Cannell, Tucker Eurman, Patricia Hawkins, Ed Jamison, Aimee Sadler, presentation 2) handout 1, handout 2, handout 3

Foster Is the Future: Building a Robust Foster Pet Program (Margo Butler, Kelly Duer, Kristen Auerbach Hassen, Dr. Sheila D'Arpino Segurson)


Thursday, July 25

Opening session: Deep in the Heart: On the Road to No-Kill 2025 (Ed Jamison)

Breakout Session I

Plan Ahead: Creating a Successful Fundraising Plan
(Sandy Rees) handout

From the Ground Up: Building a Community Plan to Achieve No-Kill
(Bethany Heins, Stephanie Macgill)

Get with the Program: Creating a Comprehensive Community Cat Program
(Liz Finch, Desiree Triste-Aragon)

Depopulation Alternatives: Managing Canine Distemper Virus
(Dr. Erin Katribe) handout

Managed Chaos: Managing Pet Admissions from Every Angle
(Dr. Josh Fisher, Jill Mollohan) Sponsored by Petco Foundation

Mission Possible: Taking Volunteer Engagement to the Next Level
(Pat Guerrero)

At Your Service: Standing Out and Saving Lives with Customer Service
(Kari Hartkorn, Marc Peralta)

About Face: Transforming the Role of ACOs
(Dr. Karen Hill-Sheppard)

Innovation Showdown: Saving Pets’ Lives with Big Ideas and Investments
(Katy Hansen, Ed Jamison, Susanne Kogut, Julie Landy, Bobby Mann, Pam Siedler) Sponsored by Amazon Web Services

Breakout Session II

Working to Save Them All: A Regional Approach (Part 1)

Mountain West region (Arlyn Bradshaw, Melissa Lipani)

Pacific region (Kaylee Hawkins, José Ocaño)

Great Plains region (Michelle Dosson, Bethany Heins, Mandi Wyman)

South Central region (Whitney Bliton, Michael Bricker, Catherine Eldredge, Lee Ann Shenefiel, Holly Sizemore, Brent Toellner)

Midwest region (Stacy Rogers, Liz Stamper)

Southeast region (Lisa Barrett, Carrie Ducote, Emily Park)

Mid-Atlantic region (Angela Rovetto, Makena Yarbrough)

Northeast region (Linda Gage, Elizabeth Jensen)

Breakout Session III

Working to Save Them All: A Regional Approach (Part 2)

Mountain West region (Arlyn Bradshaw, Melissa Lipani)

Pacific region (Kaylee Hawkins, José Ocaño)

Great Plains region (Michelle Dosson, Bethany Heins, Mandi Wyman)

South Central region (Whitney Bliton, Michael Bricker, Catherine Eldredge, Lee Ann Shenefiel, Holly Sizemore, Brent Toellner)

Midwest region (Stacy Rogers, Liz Stamper)

Southeast region (Lisa Barrett, Carrie Ducote, Emily Park)

Mid-Atlantic region (Angela Rovetto, Makena Yarbrough)

Northeast region (Linda Gage, Elizabeth Jensen)


Friday, July 26

General session: Strength in Numbers: Working Together to Achieve No-Kill

Breakout Session I

The Human Touch: Including People in the Animal Welfare Conversation
(James Evans, Kenny Lamberti)

Proof Positive: Shifting the Municipal Mindset
(Audra Michael)

The First 24 Hours and Beyond: Improving Behavior by Improving First Impressions
(Dr. Carley Faughn, Melissa Pezzuto)

FeLV: Caring for and Rehoming Vulnerable Cats
(Monica Frenden, Dr. Julie Levy)

Strength in Numbers: Using Coalitions to Empower Your Lifesaving Efforts
(Nadia Novik, Heather Owen)

No Place Like Home: Reducing Pet Surrenders
(Andra Adams, Jordan Craig, Leslie Sans, Dr. Erin Shults) Sponsored by Petco Foundation

Make It Big: Attracting and Keeping Big Donors
(Tycely Williams)

Less Is More: Caring for Community Cats and Kittens
(Dr. Heather Kennedy)

It Takes a Village: Cultivating a Community of Pet Fostering
(Kelly Duer) Sponsored by Maddie's Fund #ThanksToMaddie​

Strut Your Money: Fundraising Strategies for Strut Your Mutt
(Jen Fick, Annie Laubernds, Kayla Sebo, Caitlin Watkins, moderated by Sandy Nelson)

Breakout Session II

Can You Hear Me Now? Getting Legislators to Listen
(AJ Albrecht, Richard Angelo, Lee Greenwood, Akisha Townsend-Eaton)

A Matter of Trust: Working Toward Better Outcomes
(April Moore)

Please Step Away from the Cat: Knowing When and When Not to Rescue
(Destiny Haney, Christie Rogero)

Let's Get Digital: Creating Successful Online Campaigns
(Sue Citro, Heather Friedman, Bobby Mann, moderated by Amy Starnes)

Get 'Em Home: Refreshing Your Dog and Cat Adoption Process (Part 1)
(Sue Cosby) Sponsored by Petco Foundation

All Aboard: Working Effectively with Your Board
(Denise Deisler, Lise Everly)

Listen Up: Communicating in a Crisis
(Makena Yarbrough)

Where There's a Will: Running a No-Kill Organization Without Paid Staff
(Maureen Chin, Jay Garrett, Jr.)

Breakout Session III

Advocacy to Action: Building a No-Kill Community
(Rebecca Guinn)

Shake on It: Negotiating Animal Contracts
(Rebecca Huss)

Get 'Em Home: Refreshing Your Dog and Cat Adoption Process (Part 2)
(Sue Cosby) Sponsored by Petco Foundation

Like Money in the Bank: Identifying Leadership Potential
(Kristen Auerbach Hassen, Denise Deisler, Tawny Hammond, Lee Ann Shenefiel, Makena Yarbrough)

Cat Mojo: Maximizing the Well-Being of Cats in Your Care
(Jackson Galaxy)

Tech Talk: Mastering Technology to Save More Lives
(Rachael Ziering) Sponsored by Amazon Web Services

From Here to There: Transporting Your Way to No-Kill
(Christy Anderson, Christina Arriaga, Adam Lamb, Ginny Sims, moderated by Elizabeth Oreck) Sponsored by Petco Foundation

What Funders Want: Delivering a Winning Grant Application
(Susanne Kogut, Mary Ippoliti-Smith, Shelly Thompson, Brent Toellner, moderated by Stephanie Macgill)

“Ask Me Anything” Sessions

Ramp Up Your Communication, Marketing and Branding Efforts
(Heather Friedman, Bobby Mann, Greta Palmer, Katie Pemberton, moderated by Aimee Charlton)

Be an Advocate for Animals
(James Evans, Lee Greenwood, Rebecca Guinn, Nikki Harris, Kenny Lamberti, moderated by Carrie Ducote)

Power Up Your Fundraising
(Sue Citro, Sandy Rees, Patricia Tolbert, Tycely Williams, moderated by Holly Sizemore)

Keeping Shelter Animals Safe and Healthy
(Dr. Carley Faughn, Dr. Erin Katribe, Dr. Sara Pizano, Akisha Townsend-Eaton, moderated by Judah Battista)

Improve Your Leadership Skills to Save More Animals
(Sue Cosby, Denise Deisler, Lee Ann Shenefiel, Mary Ippoliti-Smith, Brent Toellner, moderated by Tawny Hammond)

Saving Kittens, Community Cats and Hard-to-Place Cats
(Liz Finch, Jackson Galaxy, Dr. Heather Kennedy, Christi Metropole, Peter Wolf, moderated by Marla Browne)

Shelter and Rescue Group Operations
(Pat Guerrero, Bethany Heins, Ed Jamison, Dr. Ellen Jefferson, Stacy Rogers, moderated by Kaylee Hawkins)

Helping Shelter Dogs Thrive
(Marian Cannell, Kristen Auerbach Hassen, Ledy VanKavage, Michelle Weaver, Sherry Woodard, moderated by Michelle Logan)


Saturday, July 27

Breakout Session I

Social Media: Breaking Through the Clutter
(Elizabeth Bennett, Emily Tolliver)

Venmo Me the Money: Making Your Website Work for You
(Amy Starnes)

Go, Team: Creating a Winning No-Kill Culture
(José Ocaño) Sponsored by Maddie's Fund #ThanksToMaddie​

The Write Stuff: Getting the Media to Share Your Story
(Katie Pemberton, Michelle Sathe)

Good to Go: Understanding and Leveraging Your Transport Options
(Chris Roy) Sponsored by Amazon Web Services

At Risk: Lifesaving Protocol for Large and Medium Dogs
(Kristen Auerbach Hassen, Lee Ann Shenefiel)

About Face: Managing Change for Lifesaving
(Ed Jamison, Stacy Rogers)

It's Raining Kittens: Navigating Kitten Season
(Aimee Gilbreath, Christi Metropole)

Breakout Session II

You've Got Mail: Mastering the Art of Email Marketing
(Natalie Buxton)

Winning the Day: Reducing Length of Stay in Your Shelter or Rescue Group
(Brent Toellner) Sponsored by Petco Foundation

Language Matters: Understanding and Leveraging No-Kill Terminology
(Elizabeth Doyle, Marc Peralta)

Sustaining No-Kill: Reality, Challenges and Opportunities
(Tawny Hammond, Katie Trennepohl)

All Systems Go: Getting What You Need from Your Shelter Management System
(Angie Embree, Jill Dyche) Sponsored by Amazon Web Services

The Right Feline Fit: Placing Community Cats
(Marla Browne, Kaitlyn Simmons)

To Their Health: Treating Parvo, Panleukopenia and Heartworm
(Dr. Jen Wilcox, Dr. Erin Katribe) handout

Recipe for Lifesaving: Using 12 Ingredients to Reach and Exceed 90%
(Dr. Ellen Jefferson) Sponsored by Maddie's Fund #ThanksToMaddie​

Breakout Session III

Pleased to Meet You: Improving Introductions to Better Serve Dogs and the Community
(Dr. Lisa Gunter, Sherry Woodard)

Fund Me: Fundraising on Facebook and Instagram
(Jessie Earl, Caitlin Watkins)

Foster Is the Future: Building a Robust Foster Pet Program
(Kristen Auerbach Hassen, Dr. Sheila D’Arpino Segurson) Sponsored by Petco Foundation

Looking Ahead: The Role of Rescue and Rescue Groups in Achieving No-Kill by 2025 (Christina Arriaga, Rebecca Guinn, Gina Knepp, Christi Metropole, Bobbi Yeo, moderated by Arlyn Bradshaw) Sponsored by Petco Foundation

Follow the Leader: Putting Great Ideas to Work
(Alexis Pugh)

The Right Stuff: Taking Your Lifesaving Efforts to the Next Level
(Scott Giacoppo, Michelle Logan, Andrew Marsden)

From Fearful to Friendly: Moving Cats Along the Adoption Path
(Molly DeVoss, Stephanie Stryker) handout 1, handout 2, handout 3

Stressed Out: Modifying Animal Behavior in the Shelter
(Dr. Kimberly Boudwin, Dayna Villa)

Closing session: It’s Time to Celebrate Animal Lifesaving Progress: Looking Back and Moving Forward