From community cat lifesaving and innovations in shelter medicine to community engagement and strategic communications, this year’s conference covered the essential issues in animal welfare. Thank you to all of our speakers!

If you would like to learn more about the speakers at this year’s conference, please visit our 2022 speaker list.

Continuing Education Credits can be earned by attending Deep-Dive Days, in-person sessions, or by purchasing session recordings (July 7-9 sessions will be recorded). Sessions marked with ** have RACE approval. Click here for more information!

 


 

The conference schedule

All below times are in Eastern time.
July 6 | July 7 | July 8 | July 9

 

 

Calendar icon

Wednesday, July 6

8:00 a.m. – 8:00 p.m.

 Registration/check-in open

9:00 a.m. – 5:00 p.m.

 Deep-Dive Days (Lunch 12:40-1:40 on your own)

 

 

Calendar icon

Thursday, July 7

7:30 AM – 7:30 PM

Thursday, July 7, 2022: 7:30 AM – 7:30 PM

Speaker(s):

8:00 AM – 9:00 AM

Thursday, July 7, 2022: 8:00 AM – 9:00 AM

Vegan continental breakfast served for all registered attendees.

Speaker(s):

9:00 a.m. – 10:00 a.m.

Thursday, July 7, 2022: 9:00 a.m. – 10:00 a.m.

As the world began to recover from the unprecedented time of COVID-19, 2021 brought more changes and uncertainties to the animal welfare industry. Funding and staffing shortages, the increasing toll of inflation and unexpected operational challenges are a few examples of what’s fueling the current shelter crisis. Join Marc Peralta, Best Friends chief program officer, and Brent Toellner, Best Friends senior director of national programs, as they discuss the latest industry dataset, the lifesaving progress we’ve made together and how we will continue to progress toward achieving no-kill nationwide by 2025, despite the current challenges. Then, Makena Yarbrough, Best Friends senior director of lifesaving programs East, will be joined by a panel of shelter leaders to discuss what’s working in communities across the country to increase lifesaving efforts for cats and how to get your community involved.

Speaker(s):
Brent Toellner, Marc Peralta, Francis Battista, Makena Yarbrough, Justin Wyatt, Steven Martinez, Kim S. Sanders, DVM

10:15 AM – 11:00 AM

Thursday, July 7, 2022: 10:15 AM – 11:00 AM

Across the country, demand for new progressive leadership in animal welfare is growing. Making sure that we’re all working together to identify future leaders, fill that need and ensure the success of our industry should be on everyone’s minds right now. Designed for people serving at any organizational level, this session tackles what it takes to set yourself up for a long and sustained career in animal welfare, as well as how you can help develop other future leaders in your organization. We’ll talk about hiring within versus outside of the industry, ways for current leaders to spot and train top-tier talent, how to be an effective mentor, perceived general challenges and more.

Speaker(s):
Taylor Sharp, Rachel Williams

Thursday, July 7, 2022: 10:15 AM – 11:00 AM

Communicating effectively with people in the communities we serve is a fundamental part of our work as animal services officers. And yet, we often find ourselves stepping into our roles underprepared and ill-equipped to perform that part of the job, especially when it comes to interacting with a diverse community full of individuals different from ourselves. In this session, we’ll discuss how to perform our daily duties successfully by exercising genuine concern and empathy for people in need or in crisis. We’ll talk about using de-escalation tactics, acknowledging and overcoming implicit bias, and effectively managing cultural differences as officers. 

Speaker(s):
(Ret) Officer Kimberlee Shaw-Ellis

Thursday, July 7, 2022: 10:15 AM – 11:00 AM

In early 2021, Best Friends Animal Society partnered with Catholic Charities in eastern Washington to provide much-needed services to Catholic Charities clients who have pets. Listen as the speakers share insights from the project and highlight how animal welfare organizations and human service providers can form powerful partnerships to keep more pets with their families. This session will demonstrate the importance and effectiveness of collaborating with organizations outside of the animal welfare world to eliminate barriers in order to prevent the separation of pets from the people who love them.

Speaker(s):
Elizabeth Oreck, Elise Traub

Thursday, July 7, 2022: 10:15 AM – 11:00 AM

Unweaned newborn kittens make up an estimated 20% to 40% of cats admitted to municipal shelters each year, but those shelters often do not have the resources to care for or save them. Safe at Home is an established and successful kitten diversion program that consistently saves more kittens by engaging the people who bring them to the shelter. In this session, you’ll learn how to effectively convert those community members into foster volunteers, overcome any potential fears about or objections to fostering, and expand your kitten lifesaving efforts to include adult community cats.

Speaker(s):
Christi Metropole

Thursday, July 7, 2022: 10:15 AM – 11:00 AM

Humans understand and engage with the world through stories. Our brains are hardwired to use narrative as the primary mode for processing ideas. Even better, we find stories about animals especially poignant and engaging. This means that animal welfare organizations are perfectly poised to capture the public’s attention and involve people in their work. But what’s the best way to do that? In this session, you’ll learn how to find, develop and tell the stories that capture the public’s imagination and the media’s attention and inspire them to support your lifesaving work.

Speaker(s):
Arin Greenwood, Regina Lizik

Thursday, July 7, 2022: 10:15 AM – 11:00 AM

The fear of a dog from a transport causing a disease outbreak is a common theme for many lifesaving organizations. But it shouldn’t derail our transport efforts and the need to save at-risk dogs. This session tackles the problem by discussing current dog transport trends and why they fail to address the underlying threat of distemper. You’ll learn about ways that our industry can adapt to the constant threat of distemper and ensure that dogs’ lives aren’t needlessly lost, including prevention in facilities and proactive partnerships with other organizations to reduce risk.

Speaker(s):
Ellen Jefferson, Clare Callison

Thursday, July 7, 2022: 10:15 AM – 11:00 AM

When we start to peel away the layers of our animal sheltering challenges nationwide, it’s easier to see one of the root causes of the problem. And it’s not overpopulation, lack of resources or irresponsible pet owners. It’s fear. Fear of change, fear of people who are different from us, fear of public criticism, fear of unfamiliar programs and practices, fear of failure, and so on. In this session, we’re going to have an open and honest conversation about what we’re afraid of, what we’re struggling to understand, what is still holding us back, and how we can move forward in our work to save more lives. Put on your participation caps and get ready to hear from some gutsy leaders who overcame some of their greatest fears and made positive change happen. 

Speaker(s):
Makena Yarbrough

Thursday, July 7, 2022: 10:15 AM – 11:00 AM

Traditionally, animal care teams in shelters have been responsible for basic cleaning and feeding while enrichment and training have been left to a separate behavior team. But we’ve discovered that there’s a better approach. Learn how the largest open-intake municipal animal shelter in Texas transitioned to classroom-style learning for the animal care team, beginning at new staff orientation and continuing throughout their employment. You’ll see how BARC’s commitment to low-stress animal handling and positive reinforcement training has thrived at the shelter because employees were invited to learn and participate from day one. This paradigm shift has allowed BARC to reduce the animals’ stress while in the shelter, save more lives and increase employee job satisfaction.

Speaker(s):
Amelia Nusbaum, Nancy Kelly, B.S., CPDT-KA

11:15 AM – 12:00 PM

Thursday, July 7, 2022: 11:15 AM – 12:00 PM

Web, email, social media and more. Every animal welfare organization needs a solid foundation in digital marketing and fundraising in order to have any kind of impact in their communities today. The first in a two-part series from Best Friends, this beginner-level session will give you the lowdown on all things digital. Learn what the different channels are and where to start with each, how to customize them for your specific needs and how to develop a solid game plan for launching your digital program.

Speaker(s):
Kate Moore, Emily Tolliver

Thursday, July 7, 2022: 11:15 AM – 12:00 PM

The field of animal control can involve a lot of work-related stress, often as a result of constantly picking up and impounding the same kinds of animals (or the same animals), large-scale euthanasia at the shelter, and nonstop conflict and frustration with community members. As officers, we all want a better professional quality of life, but for many of us, our fear of and resistance to change have prevented us from having the kind of impact we all hope to have and finding the job satisfaction we deserve. In this session, we’ll outline what the most effective and highly-skilled officers are doing today — and why — and how to implement that same approach in your own work. If you’re still skeptical about some of the changes you’ve been seeing in the field, this is the session for you. 

Speaker(s):
Audra Michael

Thursday, July 7, 2022: 11:15 AM – 12:00 PM

Our ability to staff our shelters with qualified veterinarians will make or break our capacity to save pets and support our communities. And right now, even private veterinary practices across the country are struggling to fill their job vacancies. So, how do we attract the veterinarians we need and what can we do to ensure that they stay? In this session, we’ll walk through how to identify good veterinary candidates, attract them to your organization and retain them on staff once they’re hired. Listen as experienced shelter veterinarians share their own professional journeys and offer insights and strategies for finding and keeping the medical staff you need to succeed.

Speaker(s):
Louiza Chan, Aimee Dalrymple, DVM, MS, Josh Fisher, CAWA, MHA, Jennifer Federico

Thursday, July 7, 2022: 11:15 AM – 12:00 PM

Sometimes, if we want to learn how to do something the right way, it can be helpful to see what it looks like when we do it the wrong way first. In this session, we’re going to have some fun crafting the world’s worst pet adoption contract in order to demonstrate how some of the common components of contracts still being used today ensure that pets don’t get adopted and create legal dumpster fires for animal welfare organizations. We’ll examine some of the really problematic questions and non-enforceable statements many contracts include, and then we’ll see what an appropriate, effective and legally sound adoption agreement actually looks like.

Speaker(s):
Brian Chase

Thursday, July 7, 2022: 11:15 AM – 12:00 PM

As the saying goes, what gets measured gets managed. With tools and technology at our fingertips, animal shelters are tracking more data than ever before. It’s easy to get fixated on just the outcomes, but that doesn’t show us the whole picture. When we take a deep dive into our processes, we can identify roadblocks, break down barriers and, ultimately, save more lives. In this session, you’ll learn how to use data to inform strategies and decisions for your shelter, see real-world examples of data-driven process improvement and get guidance on how to share your impact story effectively with supporters.

Speaker(s):
Ed Jamison

Thursday, July 7, 2022: 11:15 AM – 12:00 PM

Taking the time out of our hectic days to consider the real impact of our words and actions can feel like a big ask for those of us working in animal welfare. However, considering those impacts and making changes can lead to more lifesaving and a better relationship with the community. This session will provide actionable steps that organizations can take to transition from an impersonal, transactional or punitive sheltering model to a more proactive community-focused one. Learn how to evaluate your organizational culture, identify inequities in organizational policies and recognize how lack of access to resources affects those we serve. This session is for anyone who’s in a leadership role; interested in diversity, equity and inclusion; or wants to build a stronger relationship with the community.

Speaker(s):
Mandy Evans

Thursday, July 7, 2022: 11:15 AM – 12:00 PM

Reducing and avoiding disease outbreaks. Increasing staff and volunteer engagement. Reducing length of stay and increasing adoptions. These are things we all want for our organizations and the animals in our care, and they’re remarkably easy to achieve when we implement effective animal-handling practices designed to reduce stress for pets and people alike. In this session, we’ll discuss simple ways to reduce the stress experienced by cats in shelters, including quick fixes like appropriate kennel setup and ideal surfaces for intake and examination. We’ll also talk about more advanced tactics, such as collaboration with your medical team and fear-free training and education for staff and volunteers. Illustrative examples and resources will be provided. 

Speaker(s):
Megann Smith

Thursday, July 7, 2022: 11:15 AM – 12:00 PM

Why do so many big dogs enter shelters every year and what prevents them from getting out and into new homes? This session is a deep dive into the latest shelter data on dogs and the 10 factors with the greatest impact on big dog shelter intakes and outcomes. Get real-life examples and proven strategies for getting large dogs out of shelters more quickly and preventing more of them from entering in the first place. The discussion will cover new ground on this topic and offer something of interest for even the most seasoned dog lifesaver.

Speaker(s):
Kristen Hassen

12:00 PM – 2:00 PM

Thursday, July 7, 2022: 12:00 PM – 2:00 PM

In the Hub, you can dine on delicious vegan lunches, network with other attendees, check out a wide variety of sponsors and exhibitors, meet representatives from Best Friends at the Best Friends Share Space and shop for pet and human gear.

Speaker(s):

2:00 PM – 2:45 PM

Thursday, July 7, 2022: 2:00 PM – 2:45 PM

A common pattern we see in our industry is people who want to help lead their organizations in creating lifesaving change, but who feel they’re either not well suited for leadership or might have to become a different kind of person to do it. This session applies the six-step Leadership Blueprint process to animal welfare and emphasizes how we can develop new leaders in thoughtful, sustainable ways. We’ll explore leadership models from a variety of fields and share new models created by successful leaders in our own field.

Speaker(s):
Aimee Charlton, Tawny Hammond

Thursday, July 7, 2022: 2:00 PM – 2:45 PM

What can one of the most comprehensive urban cat datasets ever created teach us about saving more pets? Humane, data-driven, collaborative decision-making is a cornerstone of all animal lifesaving and DC Cat Count illustrates why by exploring the complex interactions among animals and people in a given community. Join program researchers and administrators as they discuss how they adapted population ecology and conservation biology techniques to accurately count and understand the complete cat population (living in homes, shelters and communities) in Washington, D.C. Learn about the Cat Counting Toolkit and how it can help you better understand your own community’s cats, assess your organization’s lifesaving impact and provide local stakeholders with useful information.

Speaker(s):
Lisa LaFontaine, John Boone, Tyler Flockhart, PhD, Lauren Lipsey

Thursday, July 7, 2022: 02:00 PM – 02:45 PM

Together, staff and volunteers are our greatest resource in animal welfare. But what happens when volunteer passion and staff responsibilities collide, leading to conflict and dysfunctional relationships? In an emotionally charged environment like shelters, how do staff and volunteers achieve equilibrium, working together to maximize their impact for animals and the community while also supporting one another? Led by a former shelter volunteer turned shelter leader, this session is designed for both staff and volunteers. It focuses on how you can turn major turmoil between those two groups into a collaborative lifesaving machine.

Speaker(s):
Stephanie Muller-Simpson, Dawn Isenhart

Thursday, July 7, 2022: 02:00 PM – 02:45 PM

So, you understand the basics of digital marketing and fundraising and are ready for a little more. This second session in Best Friends’ two-part series is designed to help organizations of all sizes and types shape and maximize their digital channels. Learn how to build on the digital basics you already have to increase donations and the number of followers, volunteers and foster homes for your organization. Figure out which channels you should add to your current mix and get ideas and examples for further customizing your approach to meet your needs. 

Speaker(s):
Kate Moore, Emily Tolliver

Thursday, July 7, 2022: 2:00 PM – 2:45 PM

The beauty of implementing a foster program for the first time is that so much has already been mapped out for you. This session will provide a complete guide to all things related to foster programming. We’ll cover program staffing, foster volunteer recruitment and retention, animal eligibility timelines, recommended supplies and much more. You’ll also leave with an actionable checklist that you can use to build your own program, one step at a time. Big bonus: Attendees will be given a QR code that links to a resource with sample foster care manuals, contracts and other documents ready to go. 

Speaker(s):
Liz Stamper

Thursday, July 7, 2022: 2:00 PM – 2:45 PM

Social media is a great way for the communities we serve to get involved in our lifesaving work. It’s also a huge morale boost for staff every time we see all of those positive, uplifting comments on our posts. But every once in a while, that little notification alert can cause some panic when a problem or point of contention rises to the surface. In this session, we’ll discuss actionable ways that communications team members in animal welfare can react to real-time emergencies and constructive criticism on social media and through email. We’ll share examples with screenshots of posts and comments, and demonstrate why transparency, honesty and compassion are the only ways to go when we’re faced with crisis or criticism.

Speaker(s):
Bailey Deacon

Thursday, July 7, 2022: 2:00 PM – 2:45 PM

Pursuing a community-supported sheltering approach to animal welfare is essential for the success of our industry. Unfortunately, many of the aspects of that model and related programming have been developed with urban areas in mind. This session will highlight the unique challenges faced by rural organizations working to implement a model that has not been adapted effectively to suit their communities’ needs. You’ll hear about both the successes and failures of attempts to modify popular programs, and you will be challenged to consider the rural voice when developing national programs and initiatives.

Speaker(s):
Cole Wakefield

Thursday, July 7, 2022: 2:00 PM – 2:45 PM

Dogs are affectionate, resilient and so forgiving. These qualities, along with their penchant for unconditional love, make dogs endearing companions for people. Sometimes, though, simple communication differences between species can derail that powerful relationship. This session highlights the common human handling errors that contribute to unwanted behaviors in dogs, including aggression. You’ll learn how certain common and widely accepted handling approaches actually set dogs up for failure and watch video cases demonstrating alternative, better techniques to help dogs thrive.

Speaker(s):
Aimee Sadler

3:00 PM – 3:45 PM

Thursday, July 7, 2022: 3:00 PM – 3:45 PM

The people who work in our animal sheltering and services organizations are the heart of our industry, so thinking critically about their needs and experiences as employees is vital to achieving our mission and goals. In this session, we’ll discuss key employee engagement phases and find out how to apply an approach that centers the employee experience. We’ll cover how to approach recruitment, onboarding, compensation and benefits, performance management, career development and the building of trust with your team. You’ll gain a deeper understanding of human resources and learn how to reimagine that system to help you attract and retain talent.

Speaker(s):
Jose Ocano, Kristin Amato

Thursday, July 7, 2022: 3:00 PM – 3:45 PM

Too often, rescue groups and municipal services are at odds concerning how best to approach and care for community cats. Effectively implemented return-to-home (RTH) programs help establish common ground among groups and eliminate unnecessary conflict among local stakeholders. In this session focused on community cats, you’ll learn how to build and navigate partnerships among rescue groups and shelters, identify cats for participation in RTH programs and overcome any potential objections through effective community engagement.

Speaker(s):
Staycee Dains

Thursday, July 7, 2022: 3:00 PM – 3:45 PM

Creating a clear fundraising plan that’s well thought out sounds easy enough, but somehow it ends up being the one task that so many of us never get around to completing. But carving out time in our busy schedules to map out a strategic fundraising plan isn’t a luxury, it’s a necessity. In this session, you’ll learn six simple steps for creating a written plan for fundraising that meets your needs and moves your organization beyond a reactive approach focused on selling merchandise or posting urgent pleas for support.  

Speaker(s):
Sandy Rees

Thursday, July 7, 2022: 3:00 PM – 3:45 PM

It’s easy to make assumptions about things we’re not familiar with or don’t completely understand. And that has certainly been the case with animal welfare leaders in different regions of the country. This unique session features highlights from panel discussions between sheltering leaders from northern and southern areas of the country. Hear the initial myths and misperceptions presented along with major lessons learned about the realities of managed intake, transport and partnerships. We’ll take a hard look at how the availability of resources in different areas affects lifesaving capabilities, emphasize the power of compassionate relationships in the field and explore collaboration opportunities among session attendees.

Speaker(s):
Angela Rovetto, Michael Keiley, Alexis Pugh, Audrey Lodato

Thursday, July 7, 2022: 3:00 PM – 3:45 PM

We’ve said it before, and we’ll say it again: Marketing adoptable pets and providing adoption counseling for potential adopters are not the same thing. In this session, you’ll learn how to build successful, positive marketing campaigns for the more difficult-to-place shelter pets while ensuring a completely transparent adoption process. We’ll cover the basics, discuss relevant research and, to offer some helpful parallels, talk about how the child welfare system navigates transparency about the children they’re trying to find homes for. You’ll walk away understanding exactly why your organization’s adoption marketing and adoption counseling can and should be separate and distinct processes.

Speaker(s):
Kelly Duer, Kristen Hassen

Thursday, July 7, 2022: 3:00 PM – 3:45 PM

Transforming the animal sheltering landscape in order to eliminate the outdated public perception of shelters as “dog pounds” and usher in a no-kill model is challenging for any organization. But it’s an especially complex process for open-admission, municipal shelters. This session covers strategic shelter programming and processes for navigating the bureaucratic hurdles to making your municipal shelter no-kill. We’ll walk through sample protocols related to animal control ordinances, sample requests for local proposals and bids, and general guidance on how to work harmoniously with your local government. 

Speaker(s):
Weng Horak

Thursday, July 7, 2022: 3:00 PM – 3:45 PM

Modern business technology can be leveraged in a number of ways to better coordinate our lifesaving work, streamline communication and inspire cooperation. But it’s rarely used to its full advantage in animal welfare. In this session, we’ll share how the Barn House has incorporated that technology to handle more than 12,000 requests monthly for help, coordinate work among different animal welfare groups and track community cats. You’ll learn how to use existing business technologies to improve outcomes while reducing overall costs, and you’ll hear more about a unique approach to trap-neuter-return that has resulted in more sustainable lifesaving impact. 

Speaker(s):
Jonathan Whistman

Thursday, July 7, 2022: 3:00 PM – 3:45 PM

Love for our pets and general interest in the health and well-being of animals spans the myriad identities and languages represented in the United States. And yet, the majority of our marketing, messaging and outreach efforts are English language–centric. Spanish is the second most common language spoken in the United States, with Hispanic/Latinos comprising approximately 20% of the population. In this session, we’ll look beyond basic translation of English materials and highlight ways to facilitate more thoughtful and effective communication with Spanish speakers. We’ll also touch on how to enlist the help of bilingual staff and volunteers without overburdening them as we work together to bring more lifesaving information to our communities.

Speaker(s):
Mia Navedo-Williams

4:00 PM – 4:45 PM

Thursday, July 7, 2022: 4:00 PM – 4:45 PM

Small rescue groups face unique challenges, and those challenges warrant expert guidance and solutions. But what do you do when you’re in need of that guidance but feel like the help being offered is designed for big organizations with big budgets and templates that don’t really apply to you? In this session, we’ll talk about how to organize and manage an organization with big lifesaving impact in a small package. We’ll tackle mission statements, operations and programming, as well as how to successfully pivot to keep pace with changing needs in the animal welfare landscape.

Speaker(s):
Dawn Isenhart

Thursday, July 7, 2022: 4:00 PM – 4:45 PM

Upper respiratory infection (URI) in cats is a common occurrence in most shelters. The course of those infections is taxing on the cats and challenging for caregivers to manage. Luckily, there are effective ways to identify potential URI cases early and help prevent their development and spread starting from the time of intake. This session will provide strategies for URI prevention and current protocols for treatment. We’ll also discuss how capacity for care and average length of stay play a role in URI cases.  

Speaker(s):
Laura Bunke, Zarah Hedge, DVM, MPH, DACVPM, DABVP

Thursday, July 7, 2022: 4:00 PM – 4:45 PM

We all have days when we wish we could just magically download everything we know to staff, volunteers and adopters so that they know exactly what to do, how to do it and when to do it. No miscommunication, no missteps, no problems. But we know it doesn’t work that way. Luckily, there are plenty of evidence-based teaching and learning methods to ensure that your intended audience understands the information you’re trying to communicate and learns how to apply it in real-world contexts. From successfully teaching adopters how to handle pet introductions to training shelter staff on proper equipment use and cleaning processes, you can solve some of your most common problems with the teaching and learning strategies featured in this session.

Speaker(s):
Laurene Wright

Thursday, July 7, 2022: 4:00 PM – 4:45 PM

You’ve established a solid base of donors and supporters for your animal welfare organization, but how do you make the most of that network? What can you do to keep people inspired, create collective energy around your goals and continue to drive engagement? In this session, we’ll discuss the importance of getting to know your supporters in order to maximize their engagement with your efforts to help more pets. We’ll touch on using social media alerts, using foster and volunteer opportunities, and training other staff on donor engagement tactics. Plus, we’ll share a few interesting success stories.  

Speaker(s):
Sarah Goldberg, Josh Fisher, CAWA, MHA, Jessica Arias, Vicki O’Brien

Thursday, July 7, 2022: 4:00 PM – 4:45 PM

With a 24-hour news cycle, daily TikTok trends and ever-changing technology, it can be hard to decide where to focus your energy and resources, and which opportunities are worth your time and effort. Using data as our guide, we’ll talk about how to develop a flexible communications strategy that maximizes your return on investment. We’ll highlight real-world examples of how trends and breaking news moments have been used to increase awareness of an organization’s mission, raise funds for animals and save more lives.

Speaker(s):
Natalie Buxton, Kelsey Keys

Thursday, July 7, 2022: 4:00 PM – 4:45 PM

The term “shelter partnership” is often used to describe relationships built to facilitate transfer and transport of animals, even though the day-to-day needs of most organizations go far beyond moving dogs and cats from point A to point B. These days, most organizations struggle with things like staffing shortages, resource limitations and financial challenges, problems that could be alleviated somewhat by partnering with another organization. In this session, we’ll show you how Norfolk Animal Care Center and Portsmouth Humane Society embraced the concept of a complementary public-private partnership and opened a much-needed veterinary clinic together. 

Speaker(s):
Alison Fechino, Michelle Dosson

Thursday, July 7, 2022: 4:00 PM – 4:45 PM

In 2021, oversight and management of Horry County Animal Care Center was transferred to the police department and assigned a new director: Captain Justin Wyatt. At the time, Horry County had a bigger lifesaving gap than any other shelter in South Carolina. Through a partnership with Best Friends, Captain Wyatt implemented local ordinance changes and a trap-neuter-return program, doubling the save rate for cats and decreasing the lifesaving gap for cats by a whopping 80%. In this session, Captain Wyatt will share his experiences, personal struggles and lessons learned while debunking the common misconception that shelters operated through the local sheriff or police department cannot save lives and thrive.

Speaker(s):
Carrie Ducote, Justin Wyatt

Thursday, July 7, 2022: 4:00 PM – 4:45 PM

With so much time, energy and compassion being devoted to saving the lives of pets in our communities, it seems impossible that any of those animals would be dying because of medical conditions and their associated costs. But that’s exactly what’s happening in many shelters around the country. In this session, we’ll look at the top medical-related reasons that pets are dying or being killed in shelters, and we’ll discuss what your own team can do to address and prevent them. Learn just how much you can do for some of the most vulnerable pets entering our shelters, even with limited resources. 

Speaker(s):
Alexis Bardzinski

5:00 PM – 7:00 PM

Thursday, July 7, 2022: 5:00 PM – 7:00 PM

In the Hub, you can dine on delicious vegan lunches, network with other attendees, check out a wide variety of sponsors and exhibitors, meet representatives from Best Friends at the Best Friends Share Space and shop for pet and human gear.

Speaker(s):

 

Calendar icon

Friday, July 8

8:00 AM – 5:00 PM

Friday, July 8, 2022: 8:00 AM – 5:00 PM

Speaker(s):

8:00 AM – 9:00 AM

Friday, July 8, 2022: 8:00 AM – 9:00 AM

Vegan continental breakfast served for all registered attendees.

Speaker(s):

9:00 AM – 9:45 AM

Friday, July 8, 2022: 9:00 AM – 9:45 AM

Navigating standards, goals and benchmarks in animal sheltering is challenging and complex. In fact, just defining those words and understanding their differences poses a considerable challenge. In this session, we’ll tackle the significance of the 90% save rate (the benchmark for no-kill) and discuss why it’s valuable to our industry’s mission and goals, and how we can cultivate more community support for our organizations by using it. We’ll talk through how to feel more comfortable with and confident in using the benchmark to set goals and why it’s OK when you don’t hit it as planned.

Speaker(s):
Holly Sizemore, Jessica Arias, MeLissa Webber

Friday, July 8, 2022: 9:00 AM – 9:45 AM

The presenter started volunteering at an animal shelter in Michigan in 1998, back when most people in animal welfare thought that achieving no-kill at any type of shelter was unrealistic. Today, despite the fact that about half of our nation’s shelters have achieved no-kill for cats and dogs, many people still think that doing so at most open-intake shelters is just a pipe dream. It’s not. This session will outline simple, specific tactics for reaching and sustaining no-kill at shelters with open intake. From re-assessing your accessibility and responsiveness to the public to providing community resources and addressing capacity issues, you’ll get the complete set of keys to bringing your shelter and community to no-kill. 

Speaker(s):
Beth Wellman, Casey Nicholson

Friday, July 8, 2022: 9:00 AM – 9:45 AM

Reducing the length of stay for the animals in our care without the use of additional funding is extremely difficult to do. But Pasco County Animal Services (PCAS) did it: Average length of stay for pets was reduced from 28 days to just 3.1 days, with no expense added to the operating budget. Learn how this innovative organization helped generate hundreds of rescue transfer partnerships for both adoptable animals and those who are sick, injured or have behavior challenges. We’ll demonstrate how a combination of teamwork driven by service excellence, root cause analysis and partnerships helped create multiple avenues for live outcomes at the shelter and allowed PCAS to clear the final hurdle to achieving and sustaining no-kill. 

Speaker(s):
Spencer Conover

Friday, July 8, 2022: 9:00 AM – 9:45 AM

Return-to-home, also known as return-to-owner, is one of the most effective and affordable lifesaving tactics in our programming toolkits. Agencies of all types and sizes across the country have successfully implemented a return-to-home program and have seen positive results with minimal strain on resources. But many organizations still remain slow or hesitant to adopt the same approach. In this session, we’ll look at the powerful ways that we can support and shape human behavior in order to keep pets safe at home and out of shelters, and we’ll examine the resulting long-term impact on our communities. Attendees will leave inspired to effect change in their communities and join others willing to challenge the status quo when it comes to pet identification.

Speaker(s):
Gina Knepp

Friday, July 8, 2022: 9:00 AM – 9:45 AM

In early 2018, Fort Bend County Animal Services was still labeling most of the cats entering its shelter as “fractious” and killing them as a result of a countywide leash law for all cats. Four years later, the agency has helped around 5,000 cats through a new trap-neuter-return and shelter-neuter-return program, and is working with other shelters nearby to provide the same services for cats in their communities. Learn how a county shelter in Texas persistently and effectively campaigned for cats with county officials and created a successful community cat program that’s saving the lives of thousands of felines.

Speaker(s):
Rene Vasquez

Friday, July 8, 2022: 9:00 AM – 9:45 AM

Technically, we’re not past the COVID-19 pandemic yet. But evaluating how our organizations handled the crisis in 2020 and 2021 can help inform future disaster response and better prepare us to successfully navigate the unexpected. This interactive session will give you the opportunity to evaluate your own organization’s performance over the last two years and honestly assess whether you thrived, survived or dived. You’ll learn how to engage your teams in creating an organizational report card and use the feedback to develop solid contingency plans and response plans for the future.

Speaker(s):
Denise Deisler

Friday, July 8, 2022: 9:00 AM – 9:45 AM

The stories we share shape public perception and ultimately the world in which we live. And while those stories are intended to be positive, the way in which we frame them can often have unintended and undesirable consequences. In this session, we’ll tackle the problem of stories that exacerbate inequality and perpetuate negative perceptions of marginalized communities, and that ultimately undermine our organizational mission and goals. You’ll learn how to use asset-based framing (framing stories through a community’s aspirations and contributions, rather than their challenges and deficits) and how to shift your organization’s key messages and brand commitments to signal that authentic change is underway.

Speaker(s):
Abbey Meyers, Tierney Yates

Friday, July 8, 2022: 9:00 AM – 9:45 AM

Effectively recognizing and responding to human trauma has taken center stage in our public discourse. As a result, interest in the impact of chronic stress and trauma on non-human animal behavior has also grown. As animal welfare professionals, we work constantly to reduce fear, anxiety and stress in animals housed in shelter environments. This first of a two-part session focuses on trauma-informed approaches to helping dogs in shelters. A growing body of evidence suggests that acknowledging the role of trauma in animal behavior enables us to assess and respond more appropriately to undesirable and challenging behaviors in dogs and other animals.

Speaker(s):
Dr. Sheila Segurson, Audra Houghton

10:00 AM – 10:45 AM

Friday, July 8, 2022: 10:00 AM – 10:45 AM

Navigating the intense emotions surrounding dog behavior, community safety and euthanasia decisions can be harder than scraping that last bit of leftover peanut butter from the bottom of a Kong. But it can be done. This session tackles the challenges faced by shelters struggling with the delicate balance between lifesaving and decision-making around dog behavior and euthanasia. Learn how to have transparent conversations with community members, turn your most fervent opponent into supporters, and establish common ground among volunteers, rescue partners and shelter staff in order to increase safety and save more dogs.

Speaker(s):
Sarah Aguilar

Friday, July 8, 2022: 10:00 AM – 10:45 AM

Every day, hundreds of pet cats wander away from their homes and go missing. And unfortunately, only a small number of them are found because the people looking for them often follow bad advice and stop looking when their cat isn’t found quickly. The result? Those cats are assumed to be homeless and are admitted to overcrowded shelters. This session tackles how to stop the cat intake cycle and get more cats back home through best practices in lost cat recovery and effective methods for communicating with and supporting cat owners. Whether you work at a shelter or rescue group or you’re a local TNR advocate who wants to do more, you’ll learn how to educate your community about lost cats and keep more of our feline friends out of shelters.

Speaker(s):
Kimberley Freeman, Monica Frenden

Friday, July 8, 2022: 10:00 AM – 10:45 AM

Community-supported sheltering isn’t just the next trend in animal welfare. It’s the natural progression for shelters and communities that want to achieve and sustain no-kill for pets. While our industry once viewed the public as part of the problem, we’re now looking beyond the walls of our own organizations and seeing our fellow community members as the solution. This session will explore and define community-supported sheltering as a concept, and you’ll learn how your organization can use it to create positive change and have a major lifesaving impact. We’ll talk through how to work effectively at the intersection of sheltering, rescue, field services, local government and the public, and discuss the different roles those entities play in saving more pets.

Speaker(s):
Michelle Dosson, Laura Donahue, Michael Bricker

Friday, July 8, 2022: 10:00 AM – 10:45 AM

Keeping people and pets together has become a hot topic in animal welfare over the last several years, but minimal research has been done on new programming around this focus. The interconnectedness of human, animal and environmental health, referred to as One Health, offers a helpful model for measuring program impact and guiding our industry’s work in underserved communities. The University of Denver’s Institute for Human-Animal Connection has collected four years of data (2018-2021) on the impacts of the Pets for Life program at the Humane Society of the United States. Join the research team as they reflect on key lessons learned through this study, which have broad applicability for both staff working directly with clients and leaders who are developing community-based pet support programs and policies.

Speaker(s):
Sloane Hawes, MSW

Friday, July 8, 2022: 10:00 AM – 10:45 AM

In 2019, the York County SPCA hired a new executive director who came in with an all-new leadership team and a strategic vision for the organization. In just two years, the organization saw a 25% increase in its save rate for cats and dogs, with the save rate jumping from 61% in 2019 to 81% in 2020, and then to 86% in 2021. And it happened thanks to something called best practices transformation. In this session, you’ll hear how York County’s team was led successfully through a cohesive, strategic and data-driven plan for change. We’ll touch on how to roll out progressive animal welfare practices while navigating the political landscape, managing major culture shifts and maintaining staff morale. We’ll also discuss why a pandemic can be the perfect time to blow things up and try something new!

Speaker(s):
Steven Martinez

Friday, July 8, 2022: 10:00 AM – 10:45 AM

Discussions about marketing tactics can be discouraging for animal welfare organizations with little or no budget for anything beyond basic operations and animal care. But they don’t have to be. In this session, you’ll learn practical strategies and tips for marketing your organization with minimal cost. We’ll explore various outside-the-box marketing tactics and touch on how to reach different audience segments, including volunteers, foster caregivers, adopters, donors and other community members.

Speaker(s):
Kim Vrooman

Friday, July 8, 2022: 10:00 AM – 10:45 AM

Have you ever been told (or said), “We can"t do that because of liability”? Liability for organizations that care for and adopt out animals is a legitimate concern, but it’s often misunderstood and misused to the detriment of programming and lifesaving. In this session, we’ll develop your liability savvy by covering the key components of waivers, disclosures, contracts and contract language. We’ll talk about what you should consider including or excluding and answer frequently asked questions about liability in animal welfare. Come learn how to find and use professional help to protect your organization while still increasing adoptions, expanding your foster network and opportunities, and boosting your community engagement.

Speaker(s):
Susan Cosby, Rebecca Huss

Friday, July 8, 2022: 10:00 AM – 10:45 AM

Each year, the HSUS Animal Rescue Team assists law enforcement agencies around the country with large-scale cruelty cases and natural disasters, often rescuing hundreds of animals in crisis at a time. From sensory-deprived puppy mill survivors to large-scale neglect cases involving animals with significant medical issues, the animals who come to us through these situations typically have profound trauma that needs to be identified and addressed. In this session, we’ll talk about how to revise our response to many of these cases and how we can dramatically improve the shelter experience for animals and caregivers alike by doing so. We’ll discuss unique approaches for healing the mind, body and spirit of victims of crisis and cruelty, and ways to translate those methods to fit your own shelter’s needs and available resources.

Speaker(s):
Audra Houghton, Dr. Sheila Segurson

11:00 a.m. – 12:00 p.m.

Friday, July 8, 2022: 11:00 a.m. – 12:00 p.m.

We’ve made incredible progress toward achieving no-kill nationwide by 2025. Currently, about half of our nation’s shelters are at or near a 90% save rate, the benchmark for no-kill. Shelters that have reached a 90% save rate are collaborating with those still struggling to help them achieve that goal. In this session, Holly Sizemore, Best Friends chief mission officer, discusses how shelters are constantly evolving to save more lives. She is joined by David Owens, lifesaving manager of Brandywine Valley SPCA, and Chip Fitz, animal services director of Tangipahoa Parish, to discuss how they have worked as a peer-to-peer team to increase positive outcomes for dogs and cats in the South. We’ll then be joined by Scott Stratten, founder of Unmarketing, to discuss his theory of UNleadership, which emphasizes that everyone is a leader and must collaborate to reach common goals.

Speaker(s):
Holly Sizemore, Scott Stratten, Chip Fitz, David Owens, Ed Jamison

12:00 PM – 2:00 PM

Friday, July 8, 2022: 12:00 PM – 2:00 PM

In the Hub, you can dine on delicious vegan lunches, network with other attendees, check out a wide variety of sponsors and exhibitors, meet representatives from Best Friends at the Best Friends Share Space and shop for pet and human gear.

Speaker(s):

2:00 PM – 2:45 PM

Friday, July 8, 2022: 2:00 PM – 2:45 PM

Historically, the animal services industry has struggled to acknowledge and dismantle systemic racism, just like any other sector (e.g., education or health care). To address this issue, the Los Angeles Department of Animal Care and Control has been working closely with L.A. County’s Anti-Racism Diversity and Inclusion Initiative to learn more about structural racism’s effect on the animal welfare industry. The result was that current policies and practices were examined with a more critical eye. This session will provide a practical guide to understanding and acknowledging how racial inequity affects our organizations, the communities we serve, and our ability to have a positive impact on both animals and people.

Speaker(s):
Allison Cardona, Maria Solacito

Friday, July 8, 2022: 2:00 PM – 2:45 PM

We often hear from big shelters with equally big programs about how they overhauled their lifesaving work and increased their community impact exponentially. But what about those of us on the smaller side of sheltering? We routinely find ourselves scratching our heads, wondering how to adapt that big shelter work to our small organizations. Portsmouth Humane Society holds the animal sheltering contract for Portsmouth, Virginia, with an annual operating budget of just under $700,000 and an annual intake of 1,200-1,500 animals. Learn how a small shelter took a fresh approach to programming and repurposed existing staff and other resources to better support pets and people in the community. The result was a decrease in length of stay, an increase in donations and a reduction in stray animal intake.

Speaker(s):
Dyanna Uchiek, Alison Fechino

Friday, July 8, 2022: 2:00 PM – 2:45 PM

Even though the number of cats entering shelters each year continues to be higher than that of dogs in most places, canine enrichment is often discussed and implemented more than enrichment for cats. But cats in shelters also need enrichment, and it’s a simple thing to do regardless of your shelter’s size, staff resources and budget. In this session, you’ll learn simple and affordable protocols for daily enrichment that help reduce cats’ stress, benefit their overall health, and improve kennel presence and the likelihood of adoption.

Speaker(s):
Kristen Elrod, Nicole Laudermilk

Friday, July 8, 2022: 2:00 PM – 2:45 PM

Complaints from community members about unwanted cats on their property is one of the most common calls we get as officers. And knowing how to respond expertly to those calls and address the issue is critical to our effectiveness as animal services professionals. This session will cover how to respond to community members’ complaints about feral, stray or free-roaming cats. We’ll discuss strategic placement of deterrents, de-escalation techniques and information sharing regarding the long-term effectiveness of managing populations of community cats after sterilization. You’ll get foundational knowledge about community cat programs and learn how to navigate difficult conversations about those cats. 

Speaker(s):
Nick Walton, Robert Bremer

Friday, July 8, 2022: 2:00 PM – 2:45 PM

Similar to other major pet lifesaving programs, transport programs are continuing to grow and evolve to meet the shifting needs of the sheltering and rescue community. This session tackles the latest in transport programming from the perspective of both the source organization and the receiving organization to illustrate how and why these programs are so fundamental to saving more pets. We’ll share solutions to common transport program challenges, ways to create more equitable partnerships and insight on pursuing a “local first” approach. Learn how to take your program to the next level, be a robust rescue partner for shelters, and more. 

Speaker(s):
Clare Callison, Jeanine Foucher

Friday, July 8, 2022: 2:00 PM – 2:45 PM

“Community engagement” and “community-supported sheltering” are some of animal welfare’s favorite buzz phrases these days. But what do they actually mean in practice? Every day, members of the 2025 Action Team talk to aspiring animal advocates and staff of organizations who want to take lifesaving action and create positive change for animals where they live. But many of these people are struggling with what community engagement and organizing actually means and how to apply it in their communities. In this interactive session, we’ll work through Best Friends’ grassroots advocacy toolkit to help you create a detailed blueprint for organizing for change to help pets and people in your community.

Speaker(s):
Kaitlyn Simmons, Janel Griffieth, Carol Reyes

Friday, July 8, 2022: 2:00 PM – 2:45 PM

If you’re looking for a way to create and implement a solid digital marketing strategy that works for your unique organizational needs, this is the session for you. At PAWS NY, we have a small staff and just one team member who manages all community outreach, including social media, email marketing, website content and advertising. In the past two years, we’ve increased Instagram following by more than 25%, developed a consistent email marketing strategy with open rates of above 20% and increased website page views by 80%. In this session, we’ll showcase the free or low-cost tools that got us there, including report templates, goal-setting documents and editorial calendars.

Speaker(s):
Kimberly Green

Friday, July 8, 2022: 2:00 PM – 2:45 PM

For busy nonprofit leaders, it can be easy to overlook aspects of our work that are in need of evaluation. And nowhere is this more true than working with our boards. An efficient, well-structured board is vital to the success of any nonprofit organization, and yet board members’ effectiveness and accountability are often taken for granted. In this session, we’ll highlight some simple tools and methods for shaping your board into the functional, effective body that it should be so that you can have a greater lifesaving impact.

Speaker(s):
Raissa Allaire

3:00 PM – 3:45 PM

Friday, July 8, 2022: 3:00 PM – 3:45 PM

Free media coverage combined with strong relationships with local journalists is every nonprofit organization’s dream come true. It’s the most effective way to raise more money, recruit new volunteers and spread awareness about your mission without spending a dime. In this session, you’ll get the lowdown on earned media from a former news anchor and nonprofit communications director. Learn how to properly pitch stories to local media, craft effective press releases and create an effective media relations strategy.

Speaker(s):
Maria Satira

Friday, July 8, 2022: 3:00 PM – 3:45 PM

Ordinance barriers. Shelter policies. Stakeholder buy-in. Staff resources. Surgery capacity. Starting or bolstering a community cat program (CCP) can be daunting when you think about everything that’s involved and the potential challenges you might have to overcome. This session explores the key components needed to launch or enhance a CCP and offers concrete ideas for increasing cat lifesaving immediately in your community. Team members from Montgomery Humane Society in Alabama and St. Tammany Parish Animal Services in Louisiana will discuss how they created their own custom paths to community cat programming that fit their shelter’s unique dynamics. We’ll talk about proven strategies for using data, community advocacy, existing infrastructure and more.

Speaker(s):
Leah Long, Penny Brunies, Denton Hawk

Friday, July 8, 2022: 3:00 PM – 3:45 PM

Is raising the funds you need to save pets and support your work more of a challenge than you expected? Are you still relying too heavily on in-person fundraising events and day-to-day requests for help? In this session, we’ll walk you through the process of creating an effective revenue-generating plan that moves you beyond basic fundraising tactics and into a more nuanced and proactive approach to development. You’ll learn how to set community engagement goals, write a customized action plan, create donor-centric communications, develop your organization’s public image and plan for end-of-year fundraising.

Speaker(s):
Diane Blankenburg

Friday, July 8, 2022: 3:00 PM – 3:45 PM

Over the past few years, major nonprofits, including animal welfare organizations, have been pressed by their supporters and the public to add more community service programs to their work and embrace roles that are more social service oriented. However, even large organizations are struggling with staffing shortages, budget limitations, and unexpected operational challenges and costs. So, when everything becomes equally important, how do you allocate your resources? This session will tackle the dilemma of prioritizing the priorities. We’ll talk about how to maximize resources within the community, communicate with partners and other stakeholders about your decision-making and current needs, and decide what to scale back and for how long, knowing you might not have those answers yet.

Speaker(s):
Brent Toellner

Friday, July 8, 2022: 3:00 PM – 3:45 PM

Rural shelters have unique needs and face unique challenges, but they also have unique advantages when compared to shelters in more heavily populated areas. The Souris Valley Animal Shelter (SVAS) transformed itself from a mismanaged, high-kill shelter to one of the region’s leading no-kill shelters in just two years. And it was mostly a result of small changes that had a big collective impact. From implementing proven programs like managed intake, fostering and large-scale transports to improving data integrity and eventually building a new facility, SVAS has undergone a full transformation through effective change management. Come hear how it worked, why it worked, and what lessons were learned.

Speaker(s):
Shelbi Waters

Friday, July 8, 2022: 3:00 PM – 3:45 PM

Recruiting and retaining great employees can make or break your organization. And it’s becoming increasingly challenging for nonprofits, especially for animal welfare groups that are experiencing staff burnout and shortages in record numbers. In this session, we’ll discuss quick, creative, low-cost strategies to attract and hire quality applicants and ensure legal compliance. Plus, you’ll learn key retention strategies that can improve staff morale and engagement while limiting attrition and managing costs.

Speaker(s):
Mary Beth Hartleb

Friday, July 8, 2022: 3:00 PM – 3:45 PM

Foster-focused lifesaving models are becoming more and more common throughout the country. As your organization works to build your own foster home network, how are you ensuring that you’re reaching everyone in your community and maximizing that potential? This session is all about the latest strategies and tools in foster home recruitment and retention for shelters and rescue groups of all sizes and types. We’ll show you how to implement inclusive recruitment strategies in your community, talk about marketing techniques that you can use in English and Spanish, explain how to use the media to help share stories, and illustrate how powerful digital tools such as video and social media platforms like TikTok can tap new fostering potential while engaging your current foster volunteer base. 

Speaker(s):
Kelly Duer, Tori Fugate

Friday, July 8, 2022: 3:00 PM – 3:45 PM

Every community has them: large dogs with behavior issues who sit in the shelter longer than other dogs. Maybe they don’t get along with other dogs, perhaps they’re escape artists, or maybe they just have some challenging quirks. Whatever the case may be, the longer these dogs remain in a shelter environment, the harder it is to find homes for them and avoid euthanasia for behavioral reasons. Piloted in August 2019, the Gateway Pet Guardians Unicorn Foster Squad was created to help save the most at-risk and vulnerable dogs. Learn how this innovative program has cut length of stay in half for the shelter’s most challenging behavior cases and how your organization can implement a similar program to help more dogs, engage more foster volunteers and save more lives.

Speaker(s):
Brittany Fleming

4:00 PM – 4:45 PM

Friday, July 8, 2022: 4:00 PM – 4:45 PM

Stray animals represent more than 50% of shelter intake across the country, and many of those animals have a place they call home and people who love them but who may not know what to do when an animal goes missing. This session is designed to help agencies implement effective return-to-owner (RTO) programs and help reduce shelter intake and overall length of stay for animals in the shelter. We’ll cover how to coach pet owners through a lost pet search, use social media to identify lost and found pets, and get animals home without ever having to bring them to the shelter in the first place.  

Speaker(s):
Scott Giacoppo, Shyanne Schull

Friday, July 8, 2022: 4:00 PM – 4:45 PM

A collective impact framework brings animal welfare organizations together in a structured way in pursuit of a common goal. Common Bonds in Oklahoma was created to increase lifesaving for cats and dogs in the state on three primary fronts: shelter best practices, affordable and accessible spay/neuter services, and community leadership. In this session, we’ll explore the collective impact model of lifesaving, the essential components of a successful statewide coalition and what that work looks like in action in the community.

Speaker(s):
Kelly Burley, Jon Gary, Vickie Grantz

Friday, July 8, 2022: 4:00 PM – 4:45 PM

While love for our pets is fundamentally the same for all of us, access to that love is not. People from various racial and ethnic backgrounds have different experiences in society, often facing challenges that others may not understand. New data from the most comprehensive survey of racial and ethnic minority pet owners in the United States shows how these challenges can extend into animal welfare, veterinary and pet care spaces. In this session, we’ll dive into the data in order to develop a greater understanding of barriers faced by those pet owners and deeper knowledge of the ways in which we can build diverse, welcoming environments for everyone. Together, we can strengthen the human-animal bond for all, build stronger connections to one another and save more animals’ lives.**Please note, this session might not be included in the release of the conference session recordings.

Speaker(s):
Susanne Kogut, Steven Feldman

Friday, July 8, 2022: 4:00 PM – 4:45 PM

In areas of the country where lifesaving needs are most critical, more than 20% of the dogs entering shelters are heartworm-positive. Combine that with the fact that those same shelters are struggling to save the lives of healthy dogs, and we’re left with a problem that requires a collaborative solution. In this session, we’ll highlight a pilot program partnership using transport and mentorship to save dogs with heartworm. We’ll cover the basics of heartworm disease management and treatment in both shelter and rescue group settings, the benefits of foster care for dogs undergoing heartworm treatment, and how to safely and effectively handle the transport and care of heartworm-positive dogs even if you don’t have previous experience with the disease.  

Speaker(s):
Erin Katribe, DVM, Fraily Rodriguez

Friday, July 8, 2022: 4:00 PM – 4:45 PM

Do phrases like search engine optimization, web crawlers and Google Analytics frighten you? Do discussions about updating your website make you nervous? Don’t worry, we can change that. In this session, we’ll walk through small changes you can make to your website to increase traffic and provide your community members with the information they need. We’ll focus on the programs that directly affect lifesaving, including adoption, fostering, reunification of lost pets with their families, helping people to rehome their pets themselves, and support with pet care and behavior. You’ll also learn which data to track, how to measure impact and how to use your new insights to increase lifesaving progress.

Speaker(s):
Jamie Case, April Hunstman, CAWA

Friday, July 8, 2022: 4:00 PM – 4:45 PM

Have you ever attempted to make a change in policy or practice only to be met with resistance by staff or volunteers? If so, what do you think went wrong? Was it simply a people problem? Or was it a process problem? Was there a process to begin with? Dallas Animal Services (DAS) met with the Toyota Production System Support Center (TSSC) to learn how to find and implement solutions to everyday problems that maximize resources and improve quality and safety. And it transformed the way that DAS approaches implementing changes. Come hear what DAS learned from the TSSC experience and how the team continues to use the process to improve the quality of life for both people and pets at DAS.

Speaker(s):
Jordan Craig, MeLissa Webber

Friday, July 8, 2022: 4:00 PM – 4:45 PM

During the initial year of the COVID-19 pandemic, remote services and digital resources became essential to both individuals and organizations around the world in order to maintain their everyday lives and operations. While closing so many shelter doors to the public posed an overwhelming number of challenges for lifesaving efforts, it also opened new doors of opportunity. This session will demonstrate how the tidal wave of virtual volunteerism caused by the pandemic has created exciting new volunteer opportunities in animal welfare. Learn how to connect with and mobilize an entirely new volunteer base and create a bigger, more robust lifesaving network.  

Speaker(s):
Sheila Kouhkan, Jason Smith, MBA, CAWA

Friday, July 8, 2022: 4:00 PM – 4:45 PM

Promoting the welfare and adoption of companion animals and nurturing lifelong relationships between pets and their people are things we all value and prioritize in our industry. So, how can we support those priorities through our everyday activities? One way is to create a great customer-service experience, which has the added bonus of keeping people coming back and supporting our organizations, even if they don’t adopt a pet. This session offers a complete toolkit that you can use to ensure that everyone who interacts with your organization walks away satisfied and ready and willing to sing your praises and support your work.  

Speaker(s):
Nicole Carey

 

Calendar icon

Saturday, July 9

8:00 AM – 2:00 PM

Saturday, July 9, 2022: 8:00 AM – 2:00 PM

Speaker(s):

8:00 AM – 9:00 AM

Saturday, July 9, 2022: 8:00 AM – 9:00 AM

Vegan continental breakfast served for all registered attendees.

Speaker(s):

9:00 AM – 9:45 AM

Saturday, July 9, 2022: 9:00 AM – 9:45 AM

Large dogs and community cats are some of the most at-risk animals in our nation’s shelters. If we want to change that, we need to develop more effective approaches to talking about them. In this session, you’ll hear about two new integrated marketing campaigns spanning social media, public relations and digital platforms designed to promote fostering and adoption for big dogs and to normalize cats living outdoors in communities. We’ll highlight initial results from Best Friends’ big dog campaign in Texas; explore the cat campaign in California, Texas and North Carolina; discuss collaboration with local shelters and other organizations; and dive into legal frameworks for community cat programs.

Speaker(s):
Amy Davila Sanchez, Richard Angelo, Kerry McKeel

Saturday, July 9, 2022: 9:00 AM – 9:45 AM

There are 10 cues and three life skills that support long-term success for any dog outside of the shelter environment. So, why aren’t we making sure that any training we do in the shelter focuses on teaching those cues and skills? By reframing the way we talk about and approach enrichment, we can build more effective behavior programs, reduce intake and length of stay, and ensure dogs’ success in their new homes. This session highlights the training cues and general skills that every shelter can use to structure its dog behavior program. There will also be an emphasis on implementing conversation-based adoptions and shifting the enrichment paradigm from making dogs more comfortable in the shelter to setting them up for success outside of the shelter.

Speaker(s):
Devan Amundsen, CPDT-KA, CBCC-KA

Saturday, July 9, 2022: 9:00 AM – 9:45 AM

In animal welfare, we’re routinely faced with situations that leave us feeling frustrated, angry, upset or fearful. Maybe it’s an animal in distress, maybe it’s a particularly challenging issue with a coworker or supervisor. Whatever the scenario may be, those situations usually inspire us to do one of two things: (1) Avoid addressing the situation altogether because we know it’s going to be difficult or (2) address it in an emotional way, which, at best, fails to solve the problem and, at worst, leads to conflict. In this session, we’ll talk about having the courage to find that middle ground where we can be humble but sincere and face adversity with curiosity and kindness, for our own benefit as well as that of the people and animals around us.

Speaker(s):
Kristin Amato, Dawn Binion-Stewart

Saturday, July 9, 2022: 9:00 AM – 9:45 AM

The COVID-19 pandemic has pushed multiple industries into new virtual spaces, and animal welfare is no exception. Now, as we return to some of our previous day-to-day operations, how do we maximize some of these new tools and platforms to continue connecting with our communities and increasing our lifesaving impact? This interactive session will feature video clips and lively discussion to illustrate how you can optimize your virtual platforms to engage, inspire and build community in equitable ways while effectively communicating with key stakeholders.

Speaker(s):
Bobby Mann, Alison Gibson

Saturday, July 9, 2022: 9:00 AM – 9:45 AM

Intake diversion programs for healthy cats and kittens empower shelters to provide much-needed resources, services and long-term solutions for the communities they serve. This session will highlight three case studies that illustrate how any shelter or community can use data along with elements of their infrastructure to customize cat lifesaving programs for their unique needs. Emphasis will be placed on how equitable and transparent communications with the community can add to the success of lifesaving programming and our collective efforts to reach no-kill nationwide by 2025.

Speaker(s):
Leah Long, Jennifer Adkins

Saturday, July 9, 2022: 9:00 AM – 9:45 AM

Kittens present one of our biggest lifesaving challenges in animal welfare, but there are effective and affordable methods for treating and saving them. This session will cover the most common medical issues that we see with neonatal and pediatric kittens, along with both traditional and innovative ways to treat them. In addition to highlighting common treatments for upper respiratory infection (URI), diarrhea, vomiting and failure to thrive, we’ll talk about anti-nausea medications and symptomatic care for kittens with URI and gastrointestinal conditions. You’ll learn about the important role that nausea plays in diagnosis and treatment, and why it’s critical to treat the kitten and not just the disease.  

Speaker(s):
Jennifer Bledsoe-Nix, DVM

Saturday, July 9, 2022: 9:00 AM – 9:45 AM

Volunteer energy is vital to any effective animal welfare organization. Volunteers are the bridge to our communities. They make the impossible possible when other resources fall short. They are the reason we don’t have to put a limit on the number of lives we can save. Like any other endeavor that involves managing people, however, working with volunteers has its challenges. In this interactive session, we’ll examine common factors that can lead to problematic volunteer interactions and behaviors, effective methods for preventing many of those situations from developing and practical tools for addressing them when they do occur.

Speaker(s):
Betsy McFarland, CAWA, CVA

Saturday, July 9, 2022: 9:00 AM – 9:45 AM

Simply appealing to someone’s passion for animals and commitment to saving them is not enough to attract and retain staff and volunteers. If we want to foster a better environment and quality of life for animals in our care, we have to do the same for the people who care for them. This session walks you through how to create a positive workplace culture for your organization and touches on a range of steps you can take and ideas you can use, including team huddles, robust orientations, and clear paths for career development and advancement.

Speaker(s):
Lawrence Nicolas

10:00 AM – 10:45 AM

Saturday, July 9, 2022: 10:00 AM – 10:45 AM

Increasing community services and outreach for pets and people, developing new programming and saving more lives require a well-designed, reliable fundraising pipeline. This session is for small and medium size nonprofit organizations that need simple, proven ideas for increasing their annual giving. We’ll talk about building a donor base, direct mail and email marketing, monthly donor acquisition and upgrades, donor conversion, promotions and so much more. You’ll also hear about some of the successes, challenges and lessons learned from other groups who have worked to increase their fundraising. 

Speaker(s):
Barbara Camick

Saturday, July 9, 2022: 10:00 AM – 10:45 AM

The public animal sheltering system in this country was originally developed as a response to rabies. But, with rabies no longer a major issue of concern, shelter staff have spent much of their time over the last few decades addressing problems created largely by the sheltering system itself. Thanks to the proliferation of high-volume spay/neuter and trap-neuter-return programs, accompanied by ongoing public support and demand for innovative lifesaving programs, the number of pets killed in America’s shelters each year has fallen dramatically. So the question becomes “What next?” as we get closer to achieving no-kill nationwide. Listen to how LifeLine Animal Project in Atlanta is analyzing current lifesaving programs and impact to determine the next steps for the organization and for the animal services industry in general.

Speaker(s):
Rebecca Guinn, Audrey Shoemaker, Auriana Brown

Saturday, July 9, 2022: 10:00 AM – 10:45 AM

Innovative, multidimensional partnerships are instrumental to the final leg of our national no-kill journey. This session shares collective lessons learned through the forging of a public-private partnership, including innovative solutions for jointly navigating government bureaucracy, partnering to introduce lifesaving programs at the municipal shelter and cohesive programming among organizations. You’ll get honest reflections about the challenges associated with navigating differences in perspective, plus tips and takeaways on things like securing grant funding through private entities and dealing with public mistrust. 

Speaker(s):
Kristin Barney, Erin Shackelford

Saturday, July 9, 2022: 10:00 AM – 10:45 AM

Imagine a world where things like training, socialization, play groups and transports for dogs are all free and readily available, and dogs with behavior issues can stay safely at home rather than entering and languishing in shelters. The Paws for Life People & Pet Innovation Center has become the ultimate community resource center by coming up with solutions for difficult dog problems that are affordable and accessible to the people who need them most. Learn how to create productive relationships among shelters, rescue groups and community members; create effective educational materials; and implement enrichment and training programs that help dogs and the people who love them.

Speaker(s):
Jon Grobman, Alex Tonner

Saturday, July 9, 2022: 10:00 AM – 10:45 AM

Historically, community cat programs using shelter-neuter-vaccinate-return (SNVR) and trap-neuter-vaccinate-return (TNVR) have focused mostly on feral or fractious cats. But the most effective community cat programs take a more expansive approach. Listen as two cat programming experts talk about the issue of friendly community cats and their on-the-ground experience with saving more lives in different areas of the country. They’ll challenge your views on returning friendly cats with personal stories about their interactions with community members and discuss topics like safe SNVR practices and the benefits of expanding program eligibility.

Speaker(s):
Alesha Davidson

Saturday, July 9, 2022: 10:00 AM – 10:45 AM

Historically, animal control has operated with an incident-based approach rather than a problem-oriented one. And that’s why it feels like nothing ever changes and we’re all working to address the same revolving door of issues each day. However, there is a better way. This session illustrates how data analysis, creative problem-solving and community partnership development are the keys to identifying and addressing the most common animal issues we face in our work. You’ll learn how to gather and analyze required data, identify essential stakeholders and collaborate with fellow officers to find effective solutions to some of your most persistent problems.  

Speaker(s):
Scott Giacoppo

Saturday, July 9, 2022: 10:00 AM – 10:45 AM

Approximately 36% of residences in the United States are rentals. That’s about 44 million homes. And while a majority of property owners claim that their rental housing is pet-friendly, only about 8% of those 44 million rentals are completely free of restrictions on pets. Those restrictions include things like rules about animal size and breed or the number of pets permitted. These restrictions create barriers to people finding housing and force impossible decisions upon millions of Americans who consider their pets family. In this session, you’ll hear from team members at Michelson Found Animals and the Human Animal Bond Research Institute (HABRI) as they highlight the intricate relationship between our lack of pet-inclusive housing and the number of pets entering and being killed in shelters. We’ll talk about how this issue affects some of our most vulnerable community members and discuss the path forward as we work together to pursue more pet-inclusive housing.  

Speaker(s):
Brett Yates, Steven Feldman

Saturday, July 9, 2022: 10:00 AM – 10:45 AM

Partnering with elected officials on things like ordinance changes, community events, budgeting for a new shelter building or programmatic changes at the shelter can be daunting. But if you want to make a real difference for animals where you live, communicating effectively with local decision-makers is exactly what you need to do. In this session, you’ll get the inside scoop from an elected county commissioner on how to persuade elected officials to hop on the lifesaving train. We’ll highlight successful examples of ordinance overhauls, budget allocations and policy changes, and talk about practical tips for effective use of email correspondence and in-person hearings.

Speaker(s):
Carrie Ducote, Allison Watters

11:00 AM – 11:45 AM

Saturday, July 9, 2022: 11:00 AM – 11:45 AM

Interacting with people in crisis has always been a part of animal welfare and services work. And the COVID-19 pandemic has added an additional level of intensity and complexity to that fact. This session is designed to help animal services officers further develop the active listening skills and de-escalation tactics they need to perform their jobs and serve their communities effectively. We’ll look at examples of field cases and learn how to apply approaches that lead to desired outcomes for both the people and pets involved, plus how to remove judgment and avoid barriers that are counterproductive to our daily goals.

Speaker(s):
Jennifer Toussaint

Saturday, July 9, 2022: 11:00 AM – 11:45 AM

Creating streamlined technology that encompasses the full spectrum of the work we do and effectively meets our day-to-day needs has always felt like an unachievable goal in animal welfare. But an innovative partnership among Dallas Pets Alive!, Spay Neuter Network, Dallas Animal Services and Doobert has led to exactly that. Companion Case Management (CCM) was designed to manage all inquiries coming through the city’s 311 call system, from point of inquiry to final outcome. CCM can help organizations manage a wide variety of operations, including trap-neuter-return requests, animal control calls and more. In this session, we’ll talk about this revolutionary new technology and show you how you can apply it to your own organization and community to help more pets. 

Speaker(s):
Leslie Sans, Sarah McGoldrick, Chris Roy

Saturday, July 9, 2022: 11:00 AM – 11:45 AM

Logic models. Some people love them, some people loathe them, and a lot of people have no idea what the heck they are. Whether it’s a familiar or foreign concept to you, logic modeling is an essential tool for organizational planning, evaluation, communication and collaboration. When it comes to strategic fundraising plans and proposals for nonprofits, logic models can help us outline how our resources and activities translate into mission-centric outcomes. In this session, attendees will learn how to create and use logic models, and enjoy themselves while doing it. Executive directors, program managers and grant writers will all benefit from the information in this session. 

Speaker(s):
Kelly Cramer, Stephanie Macgill

Saturday, July 9, 2022: 11:00 AM – 11:45 AM

We all know we’re supposed to be creating engaging content on our website and social media channels to engage our community and supporters, develop brand awareness, raise more funds and save more lives. But how do we know if our strategy for accomplishing those things is effective? And how can we compete with all the other great content already out there? In this session, you’ll learn how Humane Society Silicon Valley leverages data to make informed decisions about how and where content is used and how to optimize content to get the best results. We’ll show you the best practices we’ve learned and provide a toolkit to help you understand your audience better; test and experiment with Facebook ads, website content and social media posts; and use data to make the most of your resources.

Speaker(s):
Alexandra Frey, Gladys Liu

Saturday, July 9, 2022: 11:00 AM – 11:45 AM

Providing care and support for pets and people in need is a community responsibility, but when it comes to animal-related issues, that responsibility often falls solely on the shoulders of shelter staff. Peer-to-peer foster programs empower community members to help their neighbors in times of crisis caused by temporary housing insecurity, illness or situations in which a pet can’t stay at home for a period of time. In this session, you’ll learn how animal welfare organizations can help provide safety nets through community-based foster family networks, ensuring that the shelter is seen as a backup plan rather than the only solution to caring for a displaced animal.

Speaker(s):
Betsy Banks Saul, Masami Hirata

Saturday, July 9, 2022: 11:00 AM – 11:45 AM

Occasionally, helping more animals and saving more lives demands that we take a close look at what we’ve been doing and consider whether that way of doing things is really achieving our goals. We’re getting down and dirty with our adoption processes and policies in this interactive two-part session. During the first part of the presentation, we’ll explore the root causes of our (often cumbersome) adoption processes and review the three guiding principles of an exceptional pet adoption process. Then, during the second half, you’ll zoom in on your own organization’s adoption application and process, looking at them in relation to those guiding principles. You’ll get the opportunity to reimagine your application and framework, as well as guidance on how to implement changes.  

Speaker(s):
Susan Cosby

Saturday, July 9, 2022: 11:00 AM – 11:45 AM

From enhanced quality of life to significant decreases in length of stay, dog play groups are contributing to the lifesaving success of organizations all over the country. But it’s not just the dogs these play groups are helping. In this session, we’ll highlight the benefits that play groups offer for shelter staff and volunteers and explain why doing things that help dogs thrive naturally helps people thrive, too. We’ll discuss survey data and case studies that illustrate how play groups can (1) improve job satisfaction and employee retention and (2) offer additional, unexpected mental health benefits.

Speaker(s):
Mike Kaviani, Emily Grossheider, CAWA

Saturday, July 9, 2022: 11:00 AM – 11:45 AM

Big drama. Personal goals. Dashed expectations. Spa days. The rumor mill. Say what you will about reality TV, but as shelter managers, we’ve got a lot more in common with the “real housewives” than you might think! This engaging and lighthearted session will provide animal welfare leaders with some inspiration and guidance on preventing common problems, overcoming challenges, addressing financial dilemmas, “fighting back” when necessary and even accepting the fact that folks are absolutely talking behind your back. Come have some fun while learning how to develop a solid public persona and overcome whatever life happens to throw at us from one day to the next.

Speaker(s):
Makena Yarbrough

12:00 PM – 2:00 PM

Saturday, July 9, 2022: 12:00 PM – 2:00 PM

In the Hub, you can dine on delicious vegan lunches, network with other attendees, check out a wide variety of sponsors and exhibitors, meet representatives from Best Friends at the Best Friends Share Space and shop for pet and human gear.

Speaker(s):

2:00 PM – 2:45 PM

Saturday, July 9, 2022: 2:00 PM – 2:45 PM

In these rapid-fire sessions, you’ll hear from conference attendees about risk-taking and how stepping outside of your comfort zone can save more lives. Conference attendees can see more details here about how to participate and have the chance to win $1,000 from Petco Love.

Speaker(s):

3:00 PM – 3:45 PM

Saturday, July 9, 2022: 3:00 PM – 3:45 PM

You can have the best and most innovative ideas in the world. You can come to the table with decades of knowledge and experience and unrivaled passion for what you want to achieve. But if you don’t know how to invite your team along for the ride and successfully inspire them to join you, you’re going absolutely nowhere. This session takes a deep dive into change leadership theory and the skills and practices necessary to create sustainable change at any type of organization. We’ll talk about issues of resistance, buy-in and motivation, as well as how to predict potential problems or obstacles and how to go about establishing a culture of intellectual curiosity.

Speaker(s):
Tawny Hammond, Alexis Pugh

Saturday, July 9, 2022: 3:00 PM – 3:45 PM

Today, saving more animals, serving our communities and sustaining that success demands that we look beyond our animal welfare bubble and strive for an organizational model that is inclusive at heart. From redesigning communications and exploring new partnerships to prioritizing diversity and representation among staff and leadership, this session will outline how to pursue an equitable approach to lifesaving. Gone are the days of keeping to our familiar animal welfare and sheltering circles. To help more animals, we must involve everyone.

Speaker(s):
Heather Owen

Saturday, July 9, 2022: 3:00 PM – 3:45 PM

Occasionally, helping more animals and saving more lives demands that we take a close look at what we’ve been doing and consider whether that way of doing things is really achieving our goals. We’re getting down and dirty with our adoption processes and policies in this interactive two-part session. During the first part of the presentation, we’ll explore the root causes of our (often cumbersome) adoption processes and review the three guiding principles of an exceptional pet adoption process. Then, during the second half, you’ll zoom in on your own organization’s adoption application and process, looking at them in relation to those guiding principles. You’ll get the opportunity to reimagine your application and framework, as well as guidance on how to implement changes.  

Speaker(s):
Susan Cosby

Saturday, July 9, 2022: 3:00 PM – 3:45 PM

As painful as it can be to admit, it’s easy to let our egos, fears and personal histories get in the way of our lifesaving work. The hard part is recognizing how and where it’s happening. In this session, we’ll look at some of the ways that animal welfare organizations create unintentional barriers to lifesaving through our interactions with the communities we serve. You’ll learn how to recognize common pitfalls and get some tools to help you reduce those instances and become more of a conduit to saving animals in your community.

Speaker(s):
Sarah Aguilar

Saturday, July 9, 2022: 3:00 PM – 3:45 PM

Very few programs are as effective at saving more pets and as misunderstood as managed intake. Managed intake is about finding solutions for pet owners, decreasing intake for overburdened shelters and keeping as many animals as possible safe at home. It’s a literal lifesaver. But many shelters still aren’t taking advantage of this essential lifesaving program because of the perceived operational hurdles to implementing it and the misleading myths surrounding it. In this session, we’ll debunk those myths, show you how to start and operate a successful managed intake program, and offer strategies for troubleshooting challenges. We’ll share data and show examples of successful programs and the outcomes you can anticipate when you move to a managed intake system.  

Speaker(s):
Kristen Hassen

Saturday, July 9, 2022: 3:00 PM – 3:45 PM

For so many shelters across the country, treating ringworm, especially in kittens, seems like an insurmountable challenge. As a result, many staff are left believing that implementing a treatment program just won’t work at their shelter, and hundreds of animals end up dying from a treatable disease. But we can change that. In this session, we’ll walk through the multiple-step journey of a high-intake shelter that made the decision to save kittens with ringworm. We’ll talk about how to tackle the transition incrementally and, while the focus will be on kittens, we’ll touch on treating other animals as well. 

Speaker(s):
Erin Katribe, DVM, Zarah Hedge, DVM, MPH, DACVPM, DABVP

Saturday, July 9, 2022: 3:00 PM – 3:45 PM

The world of cat sheltering and programming is complex and dynamic, not unlike many of our feline friends. So, who can you go to for answers to questions about all things feline? In this interactive panel of leading cat experts, no cat question or subject is off limits. We challenge you to throw down your toughest questions, whether they are policy-oriented or everyday practical. Research, advocacy and legal barriers, feline health, shelter and rescue group operations, daily care and enrichment: Ask about whatever you want and get a thoughtful, expert answer (or four) in return.

Speaker(s):
Monica Frenden, Peter Wolf, Danielle Bays

Saturday, July 9, 2022: 3:00 PM – 3:45 PM

The benchmark for no-kill is achieving a save rate of 90%. Once you’ve reached a save rate of 75% to 80%, getting to 90% and then sustaining that success requires a renewed, in-depth look at your organizational data and philosophy. In the first part of this session, we’ll take a granular look at data in order to determine which pets are still at risk. We’ll then brainstorm about what barriers are preventing those pets from leaving the shelter with a positive outcome and look closely at what policies, ordinances and philosophies could be hindering lifesaving.

Speaker(s):
Stacy Rogers

4:00 PM – 5:00 PM

Saturday, July 9, 2022: 4:00 PM – 5:00 PM

At the 2016 Best Friends National Conference, Julie Castle announced our bold goal to lead the country to no-kill. She called it our "moonshot" -- something that's difficult but achievable. In the closing session, we'll take a look back at that moment, look at the challenges we’re still facing, and look forward to seeing how, together, we’ll make a no-kill country a reality. You’ll also hear from First Lady Nez of the Navajo nation to learn how, by working with communities everywhere, a brighter future for dogs and cats is on the horizon.

Speaker(s):
Julie Castle, Jon Dunn, Phefelia Nez

6:00 PM – 9:00 PM

Saturday, July 9, 2022: 6:00 PM – 9:00 PM at Exhibit Hall B

Celebrate your time at the conference at our closing party. There will be awesome music, delicious vegan food, entertaining activities, mingling and, of course, tons of fun.

Speaker(s):

Please note that schedule details are subject to change.