Location: Kanab, UT

Hiring Range: This position’s hiring range is anticipated to be $16.50 hourly, depending on experience, plus great benefits!

*Temporary position*

Interviews will start on the week of April 21, 2025; and occur weekly until the position is filled.

Position Summary:

The Sanctuary Store Associate is an integral part of our visitor’s experience, providing product knowledge and ideas while providing excellent customer service. The perfect person for this role is bright, energetic and great with customers. This person understands the link between our culture, brand promise, and mission as it relates to the products we promote and sell at the sanctuary store and the support it brings to the overall mission of Best Friends.

Key Responsibilities:

• Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic. Process merchandise purchases, exchanges, and returns and is efficient with point-of-sale operations.
• Engage with customers:
  • Answer customer questions, promote Best Friends mission, assist with customer needs, and collect information to build customer database.
  • Share product knowledge and answer questions to help facilitate purchases.
• Count cash drawer at the beginning or end of the day to ensure accuracy and adequate change and prepare end-of-day cash deposit.
• Receive and process mail & phone orders.
• Answer sanctuary store phone & emails.
• Maintain store appearance by keeping it stocked, cleaned, and organized.
• Assist Store Team Lead with merchandise displays, and implementation of strategies to increase sales.
• Assist with inventorying, bar-coding, and pricing merchandise
• Ensure packaging materials, register, and credit card machine supplies are available
• Other duties as assigned

Skills and Qualifications:

• Exceptional interpersonal skills to provide outstanding customer service and engage effectively with visitors.
• Basic math skills and experience handling cash transactions using a point of sale (POS) system.
• Familiarity with inventory management and store operations is desirable.
• Strong organizational skills and attention to detail to maintain a clean and organized store environment.
• Ability to work collaboratively in a team and contribute to a positive work culture.
• Proficiency in using email and phone systems for communication and order processing.
• Passion for supporting the mission and values of Best Friends Animal Society.