FAQs

GENERAL QUESTIONS

Is ResQwalk available for both iOS and Android?
Yes, ResQwalk is available for both iOS and Android.


Does it cost anything to use ResQwalk?
No. ResQwalk is free to use for both you and the animal welfare organizations we support.


How does it work?
Throughout the year, we’ll announce a ResQpool of cash and other resources provided by generous corporate sponsors. To help earn money for your favorite organization, simply download the app, select your favorite ResQwalk partner to support and press “Start.” We’ll also mix it up with monthly promotions that will enable you to earn additional resources for animals in need (like food, toys and treats). So keep your walking shoes ready!


Is ResQwalk limited to walking?
No. You can participate in any distance-related activity — walking, running or biking —that can be measured by GPS and involves a speed of less than 14 miles per hour.


Is there a limit to how many miles I can log each day?
Yes. There is a limit of 30 miles per day, which is just enough to run a marathon and take a walk to stretch out your muscles afterward.


How is the monthly ResQpool funded?
ResQpool is funded by some generous corporate sponsors, for whom we are very grateful!


How is the monthly ResQpool divided up among the ResQpartners?
Every quarter, the ResQpool is proportionally distributed to the ResQwalk partners based on miles walked on their behalf. For example, let’s say everyone using ResQpool walked a total of 1,000 miles in one month. Charity A logs in 800 miles and Charity B logs in 200 miles. For that month, Charity A will receive 80 percent of the ResQpool while Charity B will receive 20 percent.


Can my ResQwalk benefit multiple ResQpartners simultaneously?
You can follow multiple ResQwalk partners, but you can only ResQwalk for one at a time. However, you can change who you’re benefiting by selecting from the “Start ResQwalk” screen.


What if I don’t see my favorite animal welfare organization listed as a ResQpartner on the app?
If your favorite shelter or animal welfare group is not listed, be sure to let them know about ResQwalk and invite them to become a Best Friends Network partner.

Is ResQwalk limited to shelters and other organizations that rescue animals?
Yes. In fact, ResQwalk is only open to registered 501(c)3 or charity animal welfare organizations that meet the qualifications to be a Best Friends Network partner.


How does the Goal feature work?
The app provides you with the option to create weekly distance goals based on your personal fitness objectives.


I would like to email someone at ResQwalk and ask a specific question. Is that possible?
Absolutely! Email resqwalk@bestfriends.org and we’ll get back to you within one or two business days.

 

FAQs

TECHNICAL QUESTIONS

How does the app know how far I’ve gone?
The app uses GPS to track your movement.


The app doesn’t seem to be tracking my distance correctly. What can I do?
Please wait to press “Start Walk” until you are outside of your house or apartment. GPS works best when there are minimal obstructions. Also, if you are an iOS user, make sure “Background App Refresh” is turned on.


On the map screen, a portion of my ResQwalk route line is grey. Why is that?
Any distance traveled at a speed greater than 14 miles per hour will appear grey because it won’t count toward your total distance.


In the Activity section of My Profile, some of my ResQwalks are highlighted in green. Why?
If you don’t choose to share your ResQwalk with followers, the app will automatically record your distance to the Activity section of your profile. These posts are highlighted in green, and the purpose is to provide you with an accurate log of your activity. These posts will only be visible to you.


Does GPS consume the data on my phone?
No. GPS does not use data. Other app features, such as uploading a photo, do use data. If you are concerned about your data usage, please be sure to connect to Wi-Fi when you’re uploading photos or interacting with features such as the News Feed and Leaderboard.


Is ResQwalk compatible with stationary bikes or treadmills?
No, but this is something we will explore in the future.


Will ResQwalk work if I’m walking inside (in a mall, for example)?
Generally speaking, no. That being said, if your phone shows a “good” GPS signal, then yes, the app will work.


Can I link my Fitbit, Apple Watch or other wearable device to ResQwalk?
No, but this is something we will explore in the future.


What does it mean to have a private profile?
If you set your profile to “private,” other users will not be able to search for your name or see your activity.


If I have a public profile, does that mean people will be able to see my location?
No. We will never share your location.


Can I sync my email, Facebook and Twitter accounts to my ResQwalk account?
No. To keep your stats accurate, please log in using the same method each time.


I just went on a ResQwalk and my stats aren’t updating. What do I do?
We update user stats and the leaderboards hourly. If you don’t see your stats immediately, check back later.

 

FAQs

QUESTIONS ABOUT BECOMING A RESQWALK PARTNER

What are the requirements for an organization to be a ResQwalk partner?

  1. The group must be a 501(c)3 nonprofit animal welfare organization.
  2. The group must be a Best Friends Network partner. Learn how to become a Best Friends Network partner here.

How can I sign up my animal welfare organization?
To apply to become a Best Friends Network partner, click here. Once your application is approved, your organization will be added to the ResQwalk app so supporters can walk on your behalf.


How do we collect the money contributed to our animal welfare organization?
Payments will be made quarterly. Each network partner that has earned $5 or more in a quarter will be paid in the following month. At the end of the calendar year, in January, we will pay all the groups who earned any amount (even those who earned $5 or less per quarter). 

Here’s the payment schedule:

  • January–March: Payment will occur by April 30
  • April–June: Payment will occur by July 31
  • July–September: Payment will occur by October 31
  • October–December: Payment will occur by January 31 (including payment to groups that earned less than $5)