Location: Kanab, UT
Hiring Range: This position's hiring range is anticipated to be $18.00 per hour to $20.00 per hour, depending on experience, plus great benefits!

Position Summary: People come from all over the world to Best Friends Animal Sanctuary to engage with our animals, staff and learn more about our life saving work. The Visitor Experience Float helps fill in the department’s staffing gaps to ensure that our visitors and volunteers have an enjoyable Sanctuary experience and leave Kanab educated and inspired to return home to their communities, thus continuing the lifesaving work which supports the Best Friends’ Mission to Save Them All.

Culture Statement and Responsibility:
We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day. 

Essential Duties and Responsibilities:  
Volunteer Engagement 

• Assist the Group Experience Specialist in coordinating visiting volunteer groups including responding to group experience inquiries, processing group registrations, maintain group support materials, coordinate projects with animal care management, setup of equipment and presentations, manage group’s schedule and provide additional on-site support during group activities. 

• Lead and/or provide support for Sanctuary group tours. 

• Regularly lead volunteer activities at the Kindness Camper. 

• Provide back-up support to the VIP Experience Coordinator, Visitor and Community Engagement Team and Volunteer Coordinator support to Cat World and Dogtown.

• Share information and conduct presentations about Best Friends’ lifesaving mission. 

• Travel could be up to 10%.

 
Community Engagement

• Provide regular support for Sanctuary tours (Grand Sanctuary Tour) from the BF Roadhouse, Welcome Center, VIP tours or other special engagements.

• Periodically act as the Adoption Hub tour greeter or Best Friends Roadhouse & Mercantile ambassador. 

• Occasionally provide support for visitor engagement group activities or programs such as Discovery Weekend, Friends & Founders, workshops, etc.

• Represent Best Friends at on-site and off-site events including adoption promotions, community events, program launches, etc.

• Assist with providing content (i.e. photos, stories, etc) for Thursday Lunch Stories, newsletters/posts, and the Best Friends social media team. 

 
General   

• Be knowledgeable and informed regarding current trends in and materials about animal welfare. 

• Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic. 

• Other duties as assigned. 

  
Skills and Experience:   

• A minimum of one year of experience coordinating projects and collaborating interdepartmentally.  

• Skilled in starting and maintaining effective and professional relationships with visitors, volunteers and fellow staff, including with those that have different viewpoints. 

• Ability to professionally speak about Best Friends activities and positions on issues.   

• Resourceful, get-it-done attitude; ability to adapt to new work areas or processes; problem solving, seeking answers independently and enthusiastically; flexibility to persist until department goals are achieved.   

• Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds.    

• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands; with accurate, appropriate, clear and concise written and verbal communication skills; and strong listening skills.   

• Must be proficient in Google and Microsoft Office applications with the ability to learn and use new applications quickly.   

• Ability to work with, leash, kennel, walk, and handle animals safely or a willingness to learn.

  
Physical Requirements:  

• Routinely lift 50 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.    

• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.    

• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.   

• Frequent exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.    

• Must have a valid driver's license for at least 3 years, ability to qualify to be added to Best Friends insurance.

• The ability to travel, including overnight stays, when needed.

• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.   

• Exposure to dogs, cats, and other animals of all sizes, temperaments, and medical status.

*During the selection process, candidates may be asked to participate in an onsite working interview. 

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.