Location: Kanab, UT

Hiring Range: This position’s hiring range is anticipated to be $18.00 - $18.50 per hour depending on experience, plus great benefits!

Work schedule: Mon/Tues/Wed 8-5

Interviews will occur weekly until the position is filled.

Position Summary: The Switchboard operator provides quality experience for our first-time callers, members and potential donors, whose initial phone contact with the organization is through the switchboard system. This person is responsible for handling over 20,000 incoming calls/year with courtesy and professionalism while gaining information as to the nature of the call as quickly as possible to transfer the caller to the most appropriate department.  

Duties and Responsibilities: 

• Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic. 
• Ensure that all callers experience a superior level of customer service that aligns with Best Friends Animal Society's mission.  
• Route calls to the appropriate personnel to ensure timely feedback.  
• Stay updated on changes, current news and events via the website, magazine, emails, and other internal resources to be able to give correct information at all times. 
• Offer callers solutions with various animal-help related issues through persistent research to achieve positive outcomes for the animals to help us Save Them All. 
• Share new/updated information with other switchboard operators to ensure consistency. 
• Prepare department reports as scheduled. 

Skills and Experience:

• Proven ability to manage high‑volume inbound calls with professionalism while quickly assessing caller needs and routing them appropriately.
• Strong customer service, attention to detail, team player, and excellent communicator, ensuring every caller receives a positive, mission‑aligned experience.
• Skilled in problem‑solving through research, especially for animal‑related inquiries, to help achieve positive outcomes.
• Consistently stays up‑to‑date on organizational information, programs, and resources to provide accurate guidance.
• Collaborative team member who shares information, supports consistency, and contributes to a positive, compassionate workplace culture.
• Experience preparing accurate departmental reports and maintaining clear documentation.

Physical Requirements:

• Extended periods of time working on the computer
• Lifting required up to 20 lbs

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.