Frequently asked questions about your Sanctuary stay

Best Friends Lodging FAQ

Below you will find some of our most commonly asked questions. If your question is not answered below, please contact the Lodging Department directly at 435-644-2001, ext. 4826.

What is the check-in / check-out policy?

Check-in time for the cabins and cottages is between 3 p.m. and 5 p.m. at the welcome center. If you arrive after 5 p.m., your cottage or cabin will be unlocked and waiting for you. We will be sure to leave a key for you in your room. If you will need an additional key, please make sure to check in the next morning at the welcome center.

Checkout time is by 11 a.m. at the latest. You can leave your room keys on the hook by the door when you leave. It isn’t necessary to check out at the welcome center, but feel free to stop by for some last-minute gift shopping.

Checkout times are strictly enforced (as much as we dislike those last two words). This is so our small housekeeping crew can make full use of the short time frame for cleaning before new guests arrive. So, if you plan to take a morning tour or you’re volunteering for a morning shift on your checkout date, please have your things packed and tucked away safely in your car ahead of time.

If you have booked an RV site, check-in time is between 1 p.m. and 5 p.m. at the welcome center. If you arrive after 5 p.m., not to worry. You can go directly to your site and check in at the welcome center the next morning.

Checkout time for the RV site is by 12 noon at the latest. You don’t need to check out at the welcome center, but please don’t hesitate to stop by for some postcards or puppy treats at the gift shop.

Please note that if you have a specific room or site request, we will do our best to accommodate you; however, we reserve the right to change your room or site if necessary.

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How can I check the availability of the cottages/cabins/RVs?

You can check availability by through our online reservation system.

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Where can I find photos of the accommodations?

You can find photos of the cottages, cabins and RV sites on our online reservation system or by visiting our Place to Stay webpage.

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Will my cell phone work at the Sanctuary?

Most cell phones work in town, but not at the Sanctuary.

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Will I be able to make long distance calls?

You will need a calling card to make a long distance calls from your room. Calling cards may be purchased at local Kanab gas stations.

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What is the weather like in Kanab?

Kanab sits at a high-desert elevation of approximately 5,000 feet; humidity is low.

January-March: Typically cold and sunny, occasional snow or rain. Can also be sunny, warm, and in the mid-60s. Be prepared for all types of weather.
April-June: April can be stormy and windy. Otherwise, sunny 50s-70s through May. June is warmer, usually into the 80s.
July-August: Our hottest months, often 90-100 degrees … but it’s a dry heat. We typically experience summer thunderstorms and rain during this season, although it is usually brief. There is a danger of flash floods in canyons and washes. Hikers need to exercise great caution.
September-October: Once the summer rains are over, it is typically dry, mild, and sunny. Our best season to be outdoors. Beautiful fall colors.
November-December: Occasional snow before Thanksgiving, but November can also be mild and beautiful. December is cold, often with rain or snow.

For more information on road conditions, click here.

Be prepared for an altitude adjustment, because the Sanctuary is located at 5,000 feet. The sun is quite bright most of the year, so sunblock and a hat are year-round essentials. Temperatures can be deceptive. Some people may find that the altitude also affects breathing and energy level, though for most it is not an issue. Our climate is also very dry, so we advise you to carry bottled water with you outdoors.

During the fall and winter months we recommend dressing in layers, because the evenings and mornings can be quite cool, with the temperature often dropping 30 degrees or more, and then warming up again the next afternoon. Daytime temperatures in the summer can reach 90 or higher. You will be walking in sandy terrain, so be sure to wear comfortable shoes. Tough sneakers or light hiking boots are best. Long pants are also a good idea if you will be working with the animals. Long pants are required when volunteering with the horses and pigs.

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How do I get my keys if I’m checking in after 5 p.m.?

Your room will be left unlocked for you, and you will be able to lock the doors once inside. Keys will be provided to you when you check in at the Welcome Center the next morning.

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Is laundry service available at the Sanctuary?

There are no on-site laundry facilities; however, there is one laundromat in town, just five miles away.

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What if my dates are unavailable?

We do keep a wait list and would be happy to include you on that list if you would like.

Or, experience the warmth of Best Friends hospitality at the Best Friends Roadhouse and Mercantile, our very own pet-centric lodging accommodations and general store. As your in-town connection to the Sanctuary, it truly is much more than a hotel. Located in Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Roadhouse offers you and your pet a home away from home.

Enjoy a complimentary vegan continental breakfast each morning, along with an on-site grooming facility, a complimentary guest laundry and a dog park with a seasonal splash pad. And if you are a Best Friends member, take advantage of our reduced rates for members.

With every detail designed with you and your pets in mind, it’s an animal lover’s dream come true.

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What happens after I am put on the wait list?

If a guest cancels a reservation for the dates you want, our reservations coordinator will notify you of that cancellation and give you the opportunity to reserve the cottage/cabin/RV. However, if it is a last-minute cancellation and we do not reach you immediately, we will have to contact the next person on the list. If there are no cancellations, you will not be contacted.

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What is the difference between a cabin and a cottage?

The cottages can accommodate up to six guests. The cabins are much smaller and are intended to be occupied by one or two persons. The cottages have a bedroom with two double beds, and there is a living room with a sleeper sofa. The cabins are a “studio” setting with one queen-sized bed. The cottages are located by the horse corrals and closer to some of our office buildings and the Welcome Center. The cabins are more secluded. Each cottage has its own deck or patio; the cabin guests share a patio area. The cabins provide a more economical option to our guests who are on tighter budgets and don’t need the extra space and amenities of a cottage.

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What are the rates for the cottages, cabins, and RV sites?

The rates differ, depending on the time of year.

For Best Friends Members*

March thru November:
Cottage: $130
Cabin: $85
RV site (closed Nov 1 - Mar 15): $30

December thru February
Cottage: $95
Cabin: $60
RV site: n/a

For non Best Friends Members* (click here to become a member and save lives)

March through November
Cottage: $150
Cabin: $105
RV site: $50

December thru February
Cottage: $95
Cabin: $60
RV site: n/a

*excludes tax

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What is the cancellation & no-show policy?

(Effective March 5, 2020)

For cancellations made 60 days or more prior to arrival, your deposit will be refunded in full, minus a $25 cancellation.

From 60 days to 15 days prior to arrival, your deposit will be retained for a future stay.

Cancellations within 15 days of arrival, or no-shows, will result in forfeiture of deposit. Same day reservations cannot be canceled.

If you do not check in by 3 p.m. on the day following your scheduled check-in date, we may release your cottage, cabin or RV site. No refunds, credits, or transfers will be given following a no-show.​

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Will I need my own transportation when I arrive at Best Friends Animal Society?

Yes, the Sanctuary is located on 33,000 acres. In order to get to our lodging, the Welcome Center, and the different animal areas to volunteer, it is necessary to have your own transportation.

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Can I get around the Sanctuary on an ATV?

ATVs are not to be operated on Sanctuary property or on county roads.

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I'm planning to stay in your RV site. Can I drive my RV around the sanctuary?

The sanctuary does not have adequate parking to accommodate RVs, and many of the roads are narrow and unimproved; therefore, RVs cannot be driven around the sanctuary. You will need to bring another vehicle for transportation.

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Can our pets stay in the cottages and cabins?

Our cottages can accommodate up to three animal companions, and our cabins can accommodate two. Your pets may be left alone inside while you are volunteering, if they are accustomed to being left unattended and are well-behaved; however, we ask that you please check on them regularly. If your dog tends to bark from boredom or at new sights and sounds, please do not leave him in your room unattended. If your pet damages anything in your room, please let us know so we can replace the item.

Pets should never be left unattended on the cottage balcony or tethered outside at the RV sites.

Due to abundant wildlife in the area and for the safety of your pets and other animals at the Sanctuary, please always keep your pets leashed when outside. Some of the Sanctuary dogs on sleepovers and in training could become aggressive when approached by an unfamiliar dog. Help these pups-in-training learn to become model citizens. Cats can also go on sleepovers, so you might encounter a feline while out walking.

Please brace yourself, because we’re about to sound very stern for just a moment: Pets must be kept on leashes no longer than six feet when they are outside. Do not leave a tethered dog unattended. Please note, the leash policy will be strictly enforced. Do not leave your pet in a vehicle unattended, regardless of the weather.

Now that we got that out of the way: If you are visiting the Sanctuary for the purpose of adopting an animal (yay) but you have a personal pet with you, please make arrangements in advance by contacting our adoption department at adoptions@bestfriends.org or ext. 4791.

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Is there a restaurant at the Sanctuary?

Lunch is served seven days a week. You are welcome to join staff members and other volunteers for lunch. Our Angel Village Cafe serves a vegan buffet lunch from 11:30 a.m. to 1 p.m. daily. The cost is $5.00 per person. When the weather is nice, you may wish to enjoy the spectacular view of Angel Canyon from our spacious deck.

There are a number of restaurants in town (approximately five miles away); some close during the winter months. For a list of restaurants, click here.

Sanctuary guests are invited to enjoy a complimentary continental breakfast at the Roadhouse Mercantile in Kanab each morning from 7 to 9 a.m.

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Will I be able to cook in my accommodations?

The cottages include a microwave, toaster, and hot plate. The cabins include a microwave and toaster. Open flames (such as campfires and barbecues) are not permitted anywhere on Sanctuary property. Our climate is dry and we cannot risk the safety of our animals.

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What is the deposit policy?

A valid credit card is required to guarantee all reservations.

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What is the reservation modification policy?

Please note that a change in the length, dates or number of rooms in your reservation may result in a rate change or additional fees.

If you must cancel your reservation for any reason, please contact us immediately at cottages@bestfriends.org or 435-644-2001, ext. 4826.

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Can I have extra guests in my cottage or cabin?

Nightly rates assume single or double occupancy. The fee for additional guests (age 16 and older) in our cottages is $10 per person, per night. Unfortunately, our cabins cannot accommodate more than two people, regardless of age. There is only one queen-size bed, and there isn’t enough space for a cot, air mattress or sleeping bag.

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What RV amenities are included?

  • 50/30 amp, 110/220-volt electricity
  • Water hookup
  • Sewer hookup
  • 35-foot level concrete platforms
  • No length limitations
  • Please either pull in or back into RV sites. (There are no pull through sites.)
  • Utilities are on the right side as facing. If backing into your site, the utilities will be on driver's side.
  • RV sites are not equipped with restroom or shower facilities. So, we ask that your RV be self-contained in order to book your stay.

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Is smoking allowed at the Sanctuary?

Our cottages and cabins are nonsmoking. A designated smoking area is located by the horse corrals at the cottages. Please be considerate of your neighbors when smoking outside by the cabins.

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Who should I call for housekeeping or maintenance?

Housekeeping services are provided only upon request. If you wish to have your cottage or cabin cleaned or you’d like to receive extra towels or bedding at any time during your stay, please contact the housekeeping department, ext. 4415.

If you have an emergency after hours, please call the Best Friends Roadhouse and Mercantile, 435-644-3400.

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Are firearms allowed at the Sanctuary?

For safety reasons and in keeping with our principles, no firearms are allowed.

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What time zone is the Sanctuary in?

The Sanctuary is on Mountain time, an hour later than Nevada and California. Note: From March to November, we are also an hour ahead of Arizona (which includes nearby Fredonia), which does not observe daylight saving time.

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How do I get to the Sanctuary?

Watch your speed – In the interest of safety and avoiding tickets, please observe speed limits. Also, mule deer are plentiful in the area from fall through spring, so take care when driving, particularly from dusk to dawn.

Driving directions

From Las Vegas, the drive takes approximately three to four hours (remember Kanab is on Mountain time, an hour later than Nevada and California). Take I-15 north from Las Vegas and drive for about two hours. Approximately six miles past the St. George exits, take Exit 16 (Highway 9) into Hurricane. Go approximately 10 miles and turn right at the Main Street traffic light. Go one block and turn left at the four-way stop onto Highway 59. Drive approximately 55 miles into Fredonia, Arizona. Turn left (north) at the stop sign onto Highway 89A and drive the remaining seven miles into Kanab, Utah. Then follow directions from Kanab below.

From St. George, Utah, the drive takes approximately one-and-a-half hours. When exiting St. George Municipal Airport, go south on Airport Parkway, then west on Southern Parkway (State Route 2) toward St. George. Take I-15 north (toward Salt Lake City) and drive approximately six miles past the St. George exits and take Exit 16 (Highway 9) toward Hurricane/Zion National Park. Go approximately 10 miles and turn right at the Main Street traffic light. Go one block and turn left at the four-way stop onto Highway 59. Drive approximately 55 miles to Fredonia, Arizona. Turn left (north) at the stop sign onto Highway 89A and drive the remaining seven miles into Kanab, Utah. Then follow directions from Kanab below.

From Salt Lake City, the drive takes approximately six hours. Take I-15 south approximately 220 miles. Take Hwy 20 (Exit 95) and travel east 20 miles to Highway 89 and turn right (south) to Kanab. Best Friends is five miles north of Kanab off Highway 89. Just past mile marker 71, watch for the large orange sign for Best Friends Animal Sanctuary and turn left (east) into the Sanctuary. Drive about 1.5 miles to the welcome center, which is open from 8 a.m. to 5 p.m., seven days a week, except for Christmas day.

From Phoenix, the drive takes approximately six hours. Take I-17 north to Flagstaff, then Highway 89 North about 128 miles to Page, Arizona, and then about 79 miles to Kanab. Follow directions from Kanab below. (Note that Arizona does not observe daylight saving time, so from March to November it is effectively on Pacific time, an hour earlier than Kanab.)

From Kanab, the entrance to Best Friends is about five miles north on Highway 89, accessible from the east (right) side of roadway. Between the 69- and 70-mile markers, a highway sign indicates Kanab Canyon and a larger orange sign designates the entrance to Best Friends Animal Sanctuary. Turn into the Sanctuary and drive about 1.5 miles to the welcome center, which is open from 8 a.m. to 5 p.m., seven days a week, except for Christmas day.

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How do I get to the cottages, cabins & RV sites?

Directions to the cabins

Once you have turned into the Sanctuary and see the sign to the welcome center, you will also see a sign on the right for the cabins, which will be located on your left. If it is after 5 p.m., you may go directly to your cabin, which will be unlocked with a key inside. Please check in at the welcome center the following morning; however, if you arrive prior to 5 p.m., please proceed to the welcome center to check in.

Cabin parking

Parking for one vehicle is available at each cabin. Please park additional vehicles further up the entrance road to the right of the cabins.

Directions to RV sites

Once you have turned into the Sanctuary and see the sign to the welcome center, you will travel past the entrance to the cabins. Just past there on the left is the sign for the RV sites, which are on the right. Go through the gate and bear to the right. There are small solar lamps at the RV entrance, but there are no lights or lamps along the path or at the RV pads, so you will need your own flashlights or other light source. The RV sites start with #1 and continue around to #6.

Directions to the cottages

Once you have turned into the Sanctuary and when you are almost to the welcome center, you will see horse corrals on the left. Just before the first corral on the right is a sign for Angel Canyon Road. That marks the turn to the cottages. If it is after 5 p.m., you may go directly to your cottage, which will be unlocked with a key inside. Follow the unpaved road and you will see the cottages up a slight hill to the left. Please check in at the welcome center the following morning; however, if you arrive prior to 5 p.m., please proceed to the welcome center to check in.

Parking at the cottages

There is assigned parking at each cottage for one vehicle. If you are planning to bring more than one vehicle, additional parking is at the bottom of the hill before your reach the cottages.

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Is there anything else I need to know?

You can find more information about visiting on the Best Friends website. Click here.

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